Forrester Research : Analyst

CLIP THIS INQUIRY

Select a group :

Group Name

Create New Group Clip

CLIP THIS FLOOW

Select a group :

Group Name

Create New Group Clip

Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Find Derek on:
Blog: Enterprise Architecture Blog

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

Previous Work Experience

Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).

Education

Derek completed the Early Growth Program at London Business School.

Research Coverage:

Business Process Modeling, Business Transformation, Case Management, Complex Event Processing, Customer Relationship Management (CRM), Digital Business Architecture, Enterprise Architecture Practices, Packaged Applications, Program & Project Management, Staff Development, Training & Succession Management, Strategy, Planning & Governance of IT, Workflow

Reports (6)

Refine your results

Date Range

Role

Methodology

Consumer Technographics (5)

Topics

B2C eCommerce (3)
Mobile Channel for Consumers (3)

Industry

Region

North America (5)

6 results in Everything

eCommerce
Lindsey Colella

For eBusiness & Channel Strategy Professionals
Report:Consumers Share Changes In Shopping Habits As A Result Of The Economic Downturn
Forrester Technographics Digital Consumer Community Report, February 2012
Lindsey ColellaFebruary 01, 2012
The economic recession has turned consumers into savvy bargain hunters. Now more than ever, they are on the lookout for the best deals and lowest prices they can find. Forrester conducted qualitative...
- Downloads: 10
For eBusiness & Channel Strategy Professionals
Report:Supportive Brands Win The Hearts Of Customers
Forrester Technographics Digital Consumer Community Report, May 2012
Lindsey ColellaMay 01, 2012
Pleasing consumers is becoming increasingly difficult, and the experiences encountered while buying a product can make or break a brand’s reputation with its consumers. One bad experience can...
- Downloads: 8
For Customer Insights Professionals
Report:Best Practices: Combining Mobile Behavioral Tracking Studies With Qualitative Insights
Seven Best Practices For Successfully Using A Market Research Online Community For Behavioral Tracking
Lindsey Colella, Roxana StrohmengerMarch 21, 2013
Several market research online community (MROC) providers and client-side researchers are pushing the envelope with their communities and panels, using them as a platform for testing emerging...
- Downloads: 176
For Marketing Leadership Professionals
Report:Digital Health Management Needs A Makeover To Broaden Its Consumer Appeal
Forrester Technographics Digital Consumer Community Report
Lindsey ColellaDecember 17, 2012
Tracking and managing personal health information — with technology or without — is not a mainstream consumer activity today. There are multiple reasons for this: Consumers lack...
- Downloads: 7
For eBusiness & Channel Strategy Professionals
Report:Community Speaks: A Look Into Consumers' 2012 Holiday Season Shopping Habits
A Forrester Technographics Digital Consumer Community Report
Lindsey ColellaFebruary 13, 2013
In recent years, we have seen a continued increase in online shopping around the holidays. Forrester's US Online Holiday Retail Forecast, 2012 again showed an increase in consumer spending; online...
- Downloads: 6
For Marketing Leadership Professionals
Report:Location-Based Features Are Still New For Consumers
Forrester Technographics® Digital Consumer Community Report, June 2012
Lindsey ColellaAugust 16, 2012
Almost everyone has a social media account these days. However, consumers are only just starting to use interactive features like checking in, and exchanges with brands via social media are still...
- Downloads: 8
- Rating:

Search

CLIP THIS INQUIRY

CLIP THIS FLOOW

Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Research Coverage:

Refine your results

Date Range

Role

Methodology

Topics

Industry

Region

For eBusiness & Channel Strategy Professionals

Report:Consumers Share Changes In Shopping Habits As A Result Of The Economic Downturn

For eBusiness & Channel Strategy Professionals

Report:Supportive Brands Win The Hearts Of Customers

For Customer Insights Professionals

Report:Best Practices: Combining Mobile Behavioral Tracking Studies With Qualitative Insights

For Marketing Leadership Professionals

Report:Digital Health Management Needs A Makeover To Broaden Its Consumer Appeal

For eBusiness & Channel Strategy Professionals

Report:Community Speaks: A Look Into Consumers' 2012 Holiday Season Shopping Habits

For Marketing Leadership Professionals

Report:Location-Based Features Are Still New For Consumers

Browse