Forrester Research : Analyst

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Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Find Derek on:
Blog: Enterprise Architecture Blog

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

Previous Work Experience

Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).

Education

Derek completed the Early Growth Program at London Business School.

Research Coverage:

Business Process Modeling, Business Transformation, Case Management, Complex Event Processing, Customer Relationship Management (CRM), Digital Business Architecture, Enterprise Architecture Practices, Packaged Applications, Program & Project Management, Staff Development, Training & Succession Management, Strategy, Planning & Governance of IT, Workflow

Reports (3)
Charts & Figures (3)

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Past 18 months (2)

3 results in Everything

Interactive Marketing Strategy and Process
Fatemeh Khatibloo

For Customer Insights Professionals
Report:The Evolution Of The Customer Engagement Agency
Fatemeh KhatiblooFebruary 13, 2012
As the demand for customer intelligence (CI) from business stakeholders grows and more organizations increase their CI maturity, organizations' marketing agency needs have also changed. A few...
- Downloads: 505
- Rating:
For Customer Insights Professionals
Report:Making Sense Of A Chaotic CI Services Landscape
What CI Professionals Need To Know When Evaluating Their Needs And Vendors
Fatemeh KhatiblooNovember 29, 2011
As Customer Intelligence (CI) becomes the nerve center of the organization, the number of vendors touting CI services as part of their offerings is growing. Vendors, from database marketing service...
- Downloads: 411
For Customer Insights Professionals
Report:Customer Intelligence Trends To Watch In 2011
CI Professionals Are Fighting Wars On Multiple Fronts In Order To Evolve
Dave Frankland, Fatemeh Khatibloo, Joe Stanhope, Zach Hofer-ShallNovember 04, 2010
As Customer Intelligence (CI) matures, CI professionals must adapt how they capture, integrate and manage, analyze, and apply knowledge about their customers. As we look ahead to 2011, we expect CI...
- Downloads: 1460
For Customer Insights Professionals
Charts & Figures:The CI Services Ecosystem Focuses On Strategy, Execution, And Analytics
What CI Professionals Need To Know When Evaluating Their Needs And Vendors
Fatemeh KhatiblooNovember 29, 2011

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Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Research Coverage:

Refine your results

Date Range

For Customer Insights Professionals

Report:The Evolution Of The Customer Engagement Agency

For Customer Insights Professionals

Report:Making Sense Of A Chaotic CI Services Landscape

For Customer Insights Professionals

Report:Customer Intelligence Trends To Watch In 2011

For Customer Insights Professionals

Charts & Figures:The CI Services Ecosystem Focuses On Strategy, Execution, And Analytics

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