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Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

Previous Work Experience

Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).


Education

Derek completed the Early Growth Program at London Business School.

Research Coverage:

Business Process Modeling, Business Transformation, Case Management, Complex Event Processing (CEP), Customer Relationship Management (CRM), Digital Business Architecture, Enterprise Architecture Practices, Packaged Applications, Program & Project Management, Staff Development, Training & Succession Management, Strategy, Planning & Governance of IT, Workflow

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  • Market Research
  • eBusiness & Channel Strategy

  • For eBusiness & Channel Strategy Professionals

    Report:Community Speaks: A Look Into Consumers' 2012 Holiday Season Shopping Habits

    A Forrester Technographics Digital Consumer Community Report

    Lindsey ColellaFebruary 13, 2013

    In recent years, we have seen a continued increase in online shopping around the holidays. Forrester's US Online Holiday Retail Forecast, 2012 again showed an increase in consumer spending; online...

    • Downloads: 6

  • For eBusiness & Channel Strategy Professionals

    Survey:Hispanic Technographics® Online Survey, Q4 2011 (US)

    December 31, 2011

    Forrester conducted an online survey fielded in November 2011 of 4,030 US Hispanic individuals ages 18 to 75. For results based on a randomly chosen sample of this size (N = 4,030), there is 95%...

    • For eBusiness & Channel Strategy Professionals

      Survey:Russian Technographics® Benchmark Survey, Q3 2012

      June 15, 2012

      Forrester conducted a survey from April to June 2012 of 3,181 individuals ages 16 and older across urban Russia. For results based on a randomly chosen sample of this size (N = 3,181), there is 95%...

      • For eBusiness & Channel Strategy Professionals

        Charts & Figures:Data Insight: Social Media And Finance

        Gina SverdlovNovember 2, 2012

      • For eBusiness & Channel Strategy Professionals

        Survey:European Technographics® Consumer Technology Online Survey, Q4 2011

        November 29, 2011

        The European Technographics Consumer Technology Online Survey, Q4 2011, surveyed 13,000 respondents in the seven markets of France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. This...

        • For eBusiness & Channel Strategy Professionals

          Survey:Asia Pacific Technographics® Online China Survey, Q4 2011

          January 1, 2012

          Forrester Research conducted an online survey in October 2011 of 3,621 consumers ages 18 and older in metropolitan China (including Hong Kong, Shanghai, Beijing, Guangzhou, Chengdu, Wuhan, and Xian)....

          • For eBusiness & Channel Strategy Professionals

            Report:Finding Help For Your eCommerce Design Project

            Where To Find Help For Web Design Projects, 2010

            Brian K. WalkerNovember 15, 2010

            The design of the customer experience is central to any new platform or replatforming project, regardless of scale and channel. Selecting the right Web design vendor can be stressful and complicated....

            • Downloads: 522

          • For eBusiness & Channel Strategy Professionals

            Survey:European Technographics® Online Benchmark Survey, Q3 2012

            July 10, 2012

            Forrester conducted an online survey fielded in July 2012 of 20,778 European individuals in France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, and the UK. This survey is based on an...

            • For eBusiness & Channel Strategy Professionals

              Report:Global Financial Behaviors, 2012

              Global Consumer Technographics®

              Gina SverdlovJanuary 28, 2013

              There are significant differences in the way that people access and manage their finances globally. Online banking is common among online consumers in the US, Europe, and metropolitan areas in Asia...

              • Downloads: 49

            • For eBusiness & Channel Strategy Professionals

              Survey:North American Technographics Consumer Technology Online Survey, Q4 2011 (US)

              December 31, 2011

              Forrester conducted an online survey fielded in December 2011 of 4,672 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,672), there is 95% confidence...

              • For eBusiness & Channel Strategy Professionals

                Survey:Russian Technographics® Online Benchmark Survey, Q3 2012

                July 18, 2012

                Forrester conducted an online survey fielded in July 2012 of 1,987 Russian individuals ages 16 and older who are members of the Ipsos-MORI online panel.  Ipsos weighted the data by age, sex,...

                 
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