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Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

Previous Work Experience

Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).


Education

Derek completed the Early Growth Program at London Business School.

Research Coverage:

Business Process Modeling, Business Transformation, Case Management, Complex Event Processing, Customer Relationship Management (CRM), Digital Business Architecture, Enterprise Architecture Practices, Packaged Applications, Program & Project Management, Staff Development, Training & Succession Management, Strategy, Planning & Governance of IT, Workflow

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  • Insurance
  • eCommerce
  • Past 12 months

  • For eBusiness & Channel Strategy Professionals

    Report:2012 US Auto Insurance Secure Site Rankings

    Ellen CarneyOctober 30, 2012

    Forrester assessed the secure websites of five American private passenger auto insurers: Allstate Insurance, Geico, Liberty Mutual Insurance, Progressive Casualty Insurance, and State Farm Mutual...

    • Downloads: 227

  • For CIO Professionals

    Report:Industry Contexts And Constraints Diversify Approaches To Bring-Your-Own-Technology

    Pharmaceuticals, High-Tech, Professional Services, And Education Will Lead BYOT Adoption In The Coming Years

    Connie Moore, Jamie WarnerDecember 13, 2012

    This report examines how and why bring-your-own-technology (BYOT) varies across 20 industries. BYOT will remain a thorny issue for CIOs in every industry, geographic region, and company size over the...

    • Downloads: 249

  • For eBusiness & Channel Strategy Professionals

    Report:The Future Of Insurance Is Mobile

    Vision: The Mobile Insurance Strategy Playbook

    Ellen CarneySeptember 28, 2012

    Hold on tight — the business of insurance is changing, in large part due to customer demand for better experiences. What's fueling this changing demand? Mobile devices are everywhere, mobile...

    • Downloads: 1075
    • Comments: 2
    • Rating:

  • For eBusiness & Channel Strategy Professionals

    Charts & Figures:Aba Seguros Shows The Insurance Agent When A Client Is Involved In An Accident

    Auke Douwe VeenstraSeptember 20, 2012

  • For eBusiness & Channel Strategy Professionals

    Report:Lead Your Mobile Insurance Future With Sound Strategic Planning

    Strategic Plan: The Mobile Insurance Strategy Playbook

    Ellen CarneyFebruary 20, 2013

    Mobile strategies fail when firms approach them as purely technology solutions without clear business objectives and stakeholder support. Having a documented strategic plan that all stakeholders...

    • Downloads: 262
    • Rating:

  • For eBusiness & Channel Strategy Professionals

    Client Inquiry:How Insurance Companies Are Developing Their Billing Systems

    Ellen CarneyAugust 16, 2012

    How are insurance companies developing their billing systems? Are they running them on mainframes, moving them off to distributed systems, or using the cloud? Are they using commercial off-the-shelf...

    • For Application Development & Delivery Professionals

      Report:Design Mobile Apps From The Outside In

      Policy And Procedures: The Mobile App Development Playbook

      Mike GualtieriAugust 07, 2012

      This report outlines best practices in mobile app design that application development & delivery professionals can use to design great mobile apps. Customer expectations for mobile apps have never...

      • Downloads: 3105

    • For eBusiness & Channel Strategy Professionals

      Report:Trends 2013: North American Insurance eBusiness And Channel Strategy

      Disruption Drives 12 Trends In Digital Insurance Agendas

      Ellen CarneyMay 16, 2013

      There's one word that sums up what's going on in the business of insurance right now: disruption. There are four drivers behind the state that the industry is in, all of which have implications...

      • Downloads: 50

    • For eBusiness & Channel Strategy Professionals

      Survey:North American Technographics® Healthcare Survey, Q1 2013 (US)

      February 01, 2013

      Forrester conducted an online survey fielded in February 2013 of 4,504 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,504), there is 95% confidence...

      • For eBusiness & Channel Strategy Professionals

        Report:The State Of Mobile Insurance In 2013

        Landscape: The Mobile Insurance Strategy Playbook

        Auke Douwe Veenstra, Ellen CarneyJanuary 22, 2013

        Insurance companies are rolling out a widening range of mobile insurance functionality for both consumers and agents. While there's substantial consumer interest in mobile insurance, actual use is...

        • Downloads: 535
        • Comments: 1
        • Rating:

      • For eBusiness & Channel Strategy Professionals

        Report:Digital Insurance Teams Need A Tablet Strategy

        Auke Douwe VeenstraNovember 15, 2012

        The intuitive design and the standard features of tablets make it possible for digital insurance teams to create compelling customer experiences and support insurance agents in an effective and...

        • Downloads: 380
        • Comments: 1
        • Rating:
       
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