Forrester

For eBusiness & Channel Strategy Professionals

Blog:Kaching Lowers The Barriers To Mobile Payment Adoption

Ten years ago, Forrester published some research with the slightly awkward title of ‘New Payment Systems’ Survival Guide’. One of our findings was that many successful new payment...

For eBusiness & Channel Strategy Professionals

Blog:Mobile Banking: Just Another Channel Or Fundamental Strategic Shift?

In the past week I’ve have the privilege of talking to (or listening to) executives responsible for mobile banking at some of Europe’s biggest banks, including Bankinter, Barclays Bank,...

For eBusiness & Channel Strategy Professionals

Report:Case Study: Digital Solutions Help Migdal's Agents To Master A Multi-Touchpoint World

eBusiness and channel strategy professionals at insurers face a strategic dilemma — managing the in-person agent field force while migrating services online. Israeli insurance provider Migdal,...

• Downloads: 378

For eBusiness & Channel Strategy Professionals

Blog:Will 2012 Be The Year Financial eBusiness Teams Fully Embrace Video?

I love video as a communication media. The combination of sound and moving pictures so much more engaging and more memorable than text. We wrote in our research last year about how we're starting...

For eBusiness & Channel Strategy Professionals

Blog:Why Don't Banks Make More Use Of Their ATMs?

One of the things that continues to surprise me about many banks’ multi-channel strategies is how little most banks have integrated their ATMs into those strategies. Cash machines are by far...

For eBusiness & Channel Strategy Professionals

Blog:Does The UK Need Another Online Payment System?

I am intrigued by last week's announcement from UK payment processor VocaLink and Australian financial software vendor eWise that they are collaborating to build an online banking transfer...

For eBusiness & Channel Strategy Professionals

Blog:The Co-Operative Bank Comes First In Forrester's 2011 European Bank Customer Advocacy Rankings

For the second year in succession, the UK's Co-operative Bank has come top in our European Bank Customer Advocacy Rankings, just ahead of Poland's ING Bank Śląski, with Germany's...

For eBusiness & Channel Strategy Professionals

Blog:Is It Time You Accepted PayPal?

We've just published some new research on online shoppers' payment preferences in Europe. Payment habits across Europe remain diverse, with shoppers in different countries using different,...

For eBusiness & Channel Strategy Professionals

Blog:The Battle For The Digital Wallet

Over the past couple of years I have been intrigued by the concept of a 'digital wallet' that will combine mobile payments with a variety of other benefits for customers. The more people I...

For eBusiness & Channel Strategy Professionals

Report:Understanding Online Payment Preferences In Europe

Alternative Payment Systems Provide Opportunities For European Merchants

The European online payment landscape is highly fragmented, with different payment methods achieving varied adoption levels across European countries. One in two European online buyers does not own a...

• Downloads: 970

For eBusiness & Channel Strategy Professionals

Report:The Business Case For Personal Financial Management

Personal Financial Management Offers A Wide Range Of Benefits

Many financial services eBusiness executives are considering investing in money management tools for their customers, but they struggle with the business case. To help eBusiness executives build the...

• Downloads: 438
• Comments: 2
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For eBusiness & Channel Strategy Professionals

Report:How French Banking Customers Use Different Channels, 2011

Banking channel use is changing in France as customers slowly turn away from traditional channels like branches and the telephone to use digital channels like Internet and mobile banking. Digital...

• Downloads: 343
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For eBusiness & Channel Strategy Professionals

Report:How Italian Banking Customers Use Different Channels, 2011

The use of digital banking channels has grown rapidly in Italy, which has the highest mobile banking adoption in Europe — while the growth of branch use has come to a halt. Channel strategy...

• Downloads: 316
• Comments: 1
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For eBusiness & Channel Strategy Professionals

Blog:Digital Banking Innovation In Turkey

In our research on eBusiness and channel strategy, we often come across clusters of innovation where innovation by one company in a sector causes its competitors not only to match it, but to try to...

For eBusiness & Channel Strategy Professionals

Blog:Some Observations From Finovate Europe

For the past few years I have watched enviously as the Finovate online financial technology show has gone from strength to strength in San Francisco and New York. So I was thrilled to hear that...

For eBusiness & Channel Strategy Professionals

Report:European Financial Comparison Shopping Continues To Grow

Make Comparison Shopping A Fundamental Element Of Your Online Strategy

Nearly four in 10 European online financial product researchers used financial comparison sites last year — a number that has grown from 29% in 2007. Comparison sites play an increasingly...

• Downloads: 275

For eBusiness & Channel Strategy Professionals

Report:Market Overview: Personal Financial Management Solutions

A Global Guide To Choosing White-Label Personal Financial Management

Online personal financial management (PFM) is rapidly moving up the priority lists of many eBusiness executives at banks and wealth management firms worldwide. Executives who want to offer online...

• Downloads: 812
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For eBusiness & Channel Strategy Professionals

Blog:Finovate Europe 2013: Digital Financial Innovation

I’ve spent the past two days at Finovate Europe in London, which has rapidly established itself as the leading European retail financial technology event of the year. This year’s event...

For eBusiness & Channel Strategy Professionals

Blog:Finovate Europe 2012: Innovation In Digital Financial Services

A number of people asked me to repeat my blog post from last year with my impressions from Finovate, so I thought I would. For those of you who aren’t familiar with Finovate, it’s a...

For eBusiness & Channel Strategy Professionals

Blog:Learning From Digital Innovation At Commonwealth Bank Of Australia

There are a number of firms that we watch closely at Forrester because they stand out for sustained innovation. Behind the technology giants like Google and Apple, there are a number of established...

For eBusiness & Channel Strategy Professionals

Report:Best Practices In Mobile Banking

Processes: The Mobile Banking Strategy Playbook

The critical question for many digital banking teams after they build mobile banking is how to encourage customer adoption and use. Forrester spoke to eBusiness executives at banks about the current...

• Downloads: 650

For eBusiness & Channel Strategy Professionals

Blog:Why Contactless Cards Aren’t Taking Off In The UK

The other day, Smile*, one of the banks I have an account with, sent me a new contactless card. The striking thing about this otherwise ordinary event was that the bank didn’t mention that...

For eBusiness & Channel Strategy Professionals

Blog:Innovation Lessons From BBVA

I spent Tuesday and Wednesday at Forrester’s European Customer Experience Forum in London, which was based on the theme of Outside In, Forrester’s new book. One of the most interesting...

For eBusiness & Channel Strategy Professionals

Blog:The Next Generation Of Digital Financial Services

[With apologies to all those of you who had already read this, I'm re-publishing this as the Forrester gremlins ate my previous post.] For the past few years, many eBusiness and channel strategy...

For eBusiness & Channel Strategy Professionals

Blog:Looking Forward To Forrester's Marketing & Strategy Forum In London Next Month

Many of my colleagues in the eBusiness & Channel Strategy team at Forrester have been working extremely hard for the past few weeks, preparing for next week's Consumer Forum, which is taking...