About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.
Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).
Derek completed the Early Growth Program at London Business School.
I've had several conversations with Forrester IT clients in sourcing and vendor management and infrastructure and operations roles during the past few months about how-when-why-who to outsource...
Pay Close Attention To Vendor Offers Regarding Integration And Interoperability
We're seeing the growing interest of large European enterprises in IP video along with unified communications (UC). In conversations with Forrester, several European IT clients said that video...
Vision: The Telecommunications And Mobility Sourcing Playbook
This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...


Skills And Staffing: The Telecommunications And Mobility Sourcing Playbook
Building Contingencies Ensures Price Competitiveness And Provider Innovation
A US-headquartered global consumer manufacturing firm recently asked Forrester to review its global telecom sourcing strategy with the aim of helping it balance opportunities against risks associated...
Could Forrester provide a short written summary of best practices observed with enterprises regarding who pays for smartphone devices?
At smaller sites outside North America, is it a best practice to use one, a few, or several WAN service providers?
Executive Overview: The Telecommunications And Mobility Sourcing Playbook
Over the next decade, telecommunications and mobility (T&M) technologies will play a critical role in the success of geographically distributed companies. Business professionals need their IT...
What are the trends in adoption and use of Ethernet WAN services by very large global organizations?
An Empowered Report
A growing number of workers own personal smartphones that they might want to use for work. However, IT support costs and security implications for personal mobile devices connected to the corporate...
Business Value: The Telecommunications And Mobility Sourcing Playbook
Forrester enterprise clients with distributed organizations are always interested in simplifying their increasingly complex communications environment. One aspect of this we often hear about is a...
Build FMC Into Your Unified Communications Sourcing Strategy
The key benefits of fixed-mobile convergence (FMC) are simple to understand: a) avoid duplicating costs for voice infrastructure by taking away desk phones for employees who aren't using them anyway,...
Many enterprise clients are asking Forrester about implementing a best-in-class unified communications (UC) solution without incurring unnecessary costs or overprovisioning. Specifically they're...
The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

IT departments tasked with managing their firm's video estate face rising levels of complexity with the emergence of high-end telepresence solutions. Business stakeholders are demanding support for...
Mobility And Video Are Now Embedded, Social To Follow
Three major trends are changing the focus of telecom and mobility sourcing: 1) mobile bring-your-own-device (BYOD) policies; 2) video collaboration; and 3) the rise of social business. Although 2013...

Last week I attended Enterprise Connect 2013 where I had over two dozen one-on-one briefings with UC technology and services vendors. Highlights included Microsoft’s keynote by Derek Burney...
Telecom service providers, like companies in other industries, sometimes merge with, acquire, or divest other business operations. These events sometimes result in the service provider deciding to...
This tool can be used as guidance for establishing a baseline set of standard contract terms and conditions for telecom services to be used by IT and general procurement SVM professionals.
Compile Your Best-Achieved Service Contract Reference Terms And Conditions
The chances are excellent that you have one or more wireline and/or wireless telecom services contracts that will renew or expire during the next six months. If you are like many of our enterprise...
SoftBank plans to inject $20 billion ($12 billion cash and $8 billion of new capital) to acquire 70% of Sprint Nextel. The deal will give Sprint about $8 billion in new capital, which will be used to...
SVM Worries About Impact On Revenue Commitments And Discount Eligibility For Corporate-Liable Users — Don't!
This report answers three questions about enterprise mobile bring-your-own-device (BYOD) practices: 1) what the major trends are regarding BYOD adoption; 2) how firms are managing their BYOD programs...

Enterprise telecoms market consolidation can disrupt your service delivery if your service provider is acquired by a competitor. Other disruptions that might have a negative impact on the quality of...
Fixed-mobile convergence (FMC) is used by many sourcing and vendor management professionals (SVMs) as a stepping stone on their company's path toward unified communications (UC). Enterprises with...