About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.
Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).
Derek completed the Early Growth Program at London Business School.
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Executive Overview: The Business Technology Resiliency Playbook
In today's world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes...

Landscape: The Business Technology Resiliency Playbook
This report defines and dissects the intersections and future directions of the solutions that make up the business technology (BT) resiliency landscape. It also identifies and catalogs the vendors...

Business Case: The Business Technology Resiliency Playbook
This report outlines Forrester's guidance for a business technology resiliency (BTR) business case. This is a critical step when securing funding because management is often reluctant to fund...

Benchmark: The Business Technology Resiliency Playbook
This report outlines Forrester's solution for infrastructure and operations (I&O) leaders to benchmark the performance of their business continuity (BC) programs as part of their broader business...

Three Steps To Get You On The Path To Running 24x7x365 Services
The extended enterprise of internal employees to external customers, partners, and suppliers expect services to be delivered to them 24x7x365 in a seamless fashion. But running an always-on,...
I've been tackling an interesting challenge recently: how to define a mature business technology resiliency (aka disaster recovery) program. It's something I've been...
I woke up this morning to interesting news: Dell announcing that they acquired backup software company AppAssure, marking the first acquisition made by John Swainson, the new president of Dell...
Assessment: The Business Technology Resiliency Playbook
This report provides the maturity assessment of Forrester's solution for infrastructure and operations (I&O) executives looking to build their business technology (BT) resiliency strategy. We...

There has been a lot of buzz around using the cloud for disaster recovery lately, and with good reason -- it's a new and compelling approach to fast recovery. However, along with any hype comes a...
A little more than a week after Hurricane Sandy barreled through the Eastern seaboard, I wanted to take a moment and share some of my thoughts on business technology resiliency* and how we fared...
Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans
In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...
Benchmarks: The IT Infrastructure Playbook
This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their IT infrastructure budgets, priorities, motivations, and technology adoption to...
Organization: The Business Technology Resiliency Playbook
Who? What? Where? When? How? It's the question of "who?" that often stymies infrastructure and operations (I&O) professionals when it comes to business technology (BT) resiliency programs. Who is...

We live in the era of NOW. If a website takes too long to load, or doesn't load at all, we will move on in a matter of milliseconds. If an ATM can't dispense cash — unacceptable....
Here's how Amazon ruined* my Christmas: after devouring a lovely rib roast with a porcini-spinach stuffing (recipe here in case your stomach is now growling), we all curled up on the couch...
Right now, the internet probably seems like the Wild West. Hackers are roaming around, seemingly attacking websites on a whim. Most recently, groups like Anonymous, the Jester, and Lulz...
The world may or may not be ending on December 21, 2012. I'm not an expert on the ancient Maya (although I've climbed many Mayan pyramids and have long been fascinated by their history, see...
I'm having a frustrating day. It's only partly because there is a hurricane raging outside and I'm cooped up inside with a hyperactive dog. The main source of my frustration is my...
It should come as no surprise that websites thrive on traffic. So naturally, it follows that driving traffic to your site is a strong motivation for any company looking to grow their web presence....
Vision: The Business Technology Resiliency Playbook
This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives planning their organization's business technology (BT) resiliency strategy — the...

Identity Crisis No More: The Backup Market Shifts From Virtual Tape To Treating Disk As Disk In Open Systems Environments
The use of disk in backup environments has been accelerating for several years. We've now reached a point where most infrastructure and operations (I&O) professionals are using disk in some way,...
Performance Management: The Business Technology Resiliency Playbook
This report outlines Forrester's solution for developing effective objectives and metrics for business technology resiliency (BTR) programs. The current state of BTR metrics is unsatisfactory —...
