Forrester

For Infrastructure & Operations Professionals

Report:An Infrastructure Can Only Be As Efficient As DNS, DHCP, And IP Address Management

I&O Should Focus Its Energies On DDI Operations, Not Development

When was the last time you heard of a company building its own personal computers for its employees? Cobbling together hard drives, CPUs, memory, and operating systems is not cost-effective or a core...

• Downloads: 424

For Infrastructure & Operations Professionals

Report:Market Overview: Cloud-Hosted Mobile Device Management Solutions And Managed Services

Support Empowered Workers Better By Managing Your Enterprise Mobility Strategy Efficiently And Securely

To implement your enterprise mobile strategy, IT infrastructure and operations (I&O) professionals must invest in a mobile device management (MDM) solution. This essential technology allows I&O...

• Downloads: 1916
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For Infrastructure & Operations Professionals

Report:Evaluating Innovative I&O Solutions: Converged Application Performance Management

Nastel Uses Complex Event Processing To Manage Application Performance

IT complexity is the major underlying theme of the years to come for infrastructure and operations. I&O teams have attempted to abstract this complexity with virtualization, cloud computing and SaaS,...

• Downloads: 510
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For Infrastructure & Operations Professionals

Report:The State And Direction Of IT Service Management: 2012 To 2013

Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

• Downloads: 374
• Comments: 1
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For Infrastructure & Operations Professionals

Report:IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC

Good Practices When Migrating To An SaaS-Delivered ITSM Solution

How do you successfully move IT service management (ITSM) tool enablement from an on-premises model to a software-as-a-service (SaaS) model? A North American brand communications agency found itself...

• Downloads: 141

For Infrastructure & Operations Professionals

Report:Market Overview: Smartphone Management

Empower Workers With The Freedom To Choose Their Preferred Mobile Devices

Within the next 12 to 18 months, most IT managers worldwide will significantly alter their client computing strategies, and this will have a profound impact on smartphone adoption and management....

• Downloads: 2478

For Infrastructure & Operations Professionals

Report:Drive Service Management Adjustments With Peer Comparisons

Benchmarks: The Service Management And Automation Playbook

This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

• Downloads: 1316

For Infrastructure & Operations Professionals

Report:Update 2011: Q&A: SharePoint Licensing Complexities

Licensing SharePoint, And How Federation And Virtualization Play A Role

Microsoft's SharePoint has been a runaway success with many companies: so much so, that it tests the mettle of infrastructure and operations (I&O) professionals who are charged with building and...

• Downloads: 302

For Infrastructure & Operations Professionals

Report:Follow Four Steps To Broaden The Scope Of Your Telecom Expense Management Solutions

I&O Execs Can Move From Tactical To Strategic TEM Deployments To Increase Efficiency And Avoid Costs

It's time for I&O execs to explore telecom expense management (TEM). At its onset, TEM offered a very tactical value proposition. It was all about auditing the organization's wire-line invoices to...

• Downloads: 301

For Infrastructure & Operations Professionals

Report:Market Overview: IT Process Automation, Q3 2011

Embrace IT Process Automation Technology As Your Foundation To Industrial IT

The tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and diversity of...

• Downloads: 964

For Infrastructure & Operations Professionals

Report:Five Seismic Forces Reshuffle The Workforce Vendor Ecosystem

Landscape: The Workforce Enablement Playbook

2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...

• Downloads: 65

For Infrastructure & Operations Professionals

Report:Unified Communications And Collaboration Is Poised For Growth As Demand Rises

Market Landscape: The Communications And Collaboration Infrastructure Playbook

I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a...

• Downloads: 424
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For Infrastructure & Operations Professionals

Report:Market Overview: Enterprise-Class Backup And Recovery Software

Backup is not the sexiest process in infrastructure and operations; it's akin to getting your teeth cleaned: necessary, but often painful. Many enterprises struggle with exponential data growth,...

• Downloads: 874
• Comments: 1
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For Infrastructure & Operations Professionals

Report:The Data Center Network Evolution: Three Core Network Management Tools

I&O Must Invest In Configuration And Management, Monitoring, And Monitoring Aggregation To Accelerate Data Center Transformation And Automation

Businesses are pushing their infrastructures to become a standardized, self-service, pay-per-use model giving users rapid access to powerful and more flexible IT capabilities. This means that I&O...

• Downloads: 849

For Infrastructure & Operations Professionals

Report:Market Overview: Public IaaS Clouds, Q4 2011, Part 3

Cloud Platforms: Foundational Systems Could Strengthen Your Preferred Service Providers

A growing number of public infrastructure-as-a-service (IaaS) clouds are coming to market that share the same underlying capabilities, technologies, and interfaces. Rather than build their clouds...

• Downloads: 926
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For Infrastructure & Operations Professionals

Report:I&O Execs: It's Time To Rediscover BSM

Look To BSM Point Tools To Improve I&O's Change Management And Incident Management Processes

The original business service management (BSM) concept is founded on the capability to map business services to infrastructure components. This gives end users visibility into IT as well as bridges...

• Downloads: 366

For Infrastructure & Operations Professionals

Report:Telecom Expense Management Vendor Selection Tool, Q3 2011

This is Part 2 of 2 in the TEM Vendor Overview Series

The ability to support and secure multiple device endpoints per user escalates to the point where mobile device management will be a required service within the TEM offering. Look for vendor...

• Downloads: 27

For Infrastructure & Operations Professionals

Report:Global Cloud Providers Need The Right Strategy To Enter The Public Cloud Market In China

Securing The Right Partnership Model Will Be Critical To Success

China's public cloud market is expecting strong growth until 2020. However, the combination of opaque Chinese government policies, unique business culture, and rapidly evolving perceptions of cloud...

• Downloads: 344
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For Infrastructure & Operations Professionals

Report:Updated Q4 2010: Market Overview: Backup Software-As-A-Service

The First Of Many IT Ops-Focused SaaS Offerings

It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...

• Downloads: 856

For Infrastructure & Operations Professionals

Report:Telecom Expense Management (TEM) Vendor Selection Checklist

The TEM solutions landscape consists of large numbers of vendors with a varying degree of functionality, leaving infrastructure and operations professionals with a dizzying array of choices when...

• Downloads: 32

For Infrastructure & Operations Professionals

Report:Market Overview: On-Premises Mobile Device Management Solutions

Support Empowered Workers Better By Managing Your Enterprise Mobility Strategy Efficiently And Securely

To implement your enterprise mobile strategy, IT infrastructure and operations (I&O) professionals must invest in a mobile device management (MDM) solution. This essential technology allows I&O...

• Downloads: 1883
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For Infrastructure & Operations Professionals

Report:Develop Your Service Delivery Monitoring Strategy

Service Management And Automation

Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT...

• Downloads: 428

For Infrastructure & Operations Professionals

Report:Cloud Strategies To Drive Telco Growth

Telcos Should Provide Wholesale Infrastructure For Cloud Services

Telcos can grow their revenue base beyond access and transport to offer a range of wholesale services that many cloud service providers (CSPs) may lack the ability or skills to build themselves....

• Downloads: 1006
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Market Overview: SaaS IT Service Management Tools

Evaluate The Core And Differentiating Capabilities In An Increasingly Crowded Marketplace

The practice of IT service management (ITSM) is widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology services better, faster, and...

• Downloads: 480
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For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Enterprise Client Management Suites, Q2 2012

Symantec And CA Technologies Lead, With LANDesk Software, IBM, And Microsoft Close Behind

In Forrester's 62-criteria evaluation of client management suite vendors, we identified the 10 significant solution providers in this category — BMC Software, CA, Dell, Hewlett-Packard, IBM,...

• Downloads: 680
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