Forrester

For Sourcing & Vendor Management Professionals

Report:Asset-Based IT Services Shift Service Vendors' Operating Models

Four Crucial Steps To Succeed With Asset-Based IT Services Offerings

Forrrester has previously described why the move to software asset-based offerings has been slow to date and what steps service vendors are increasingly taking in order to successfully grow their...

• Downloads: 282
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For CIO Professionals

Report:Telecom Service Providers For Data Center Services In Singapore

This document provides vendor strategists with an overview of the telecom service providers that offer data center services in Singapore focusing on AT&T, SingTel, Verizon, Tata Communications,...

• Downloads: 19

For Sourcing & Vendor Management Professionals

Report:Evaluating Microsoft's Software Assurance

Are You Making The Most Of The Benefits On Offer?

Whether acquired via the Microsoft Select Plus agreement or Enterprise Agreement (EA), many organizations have signed up to the Microsoft Software Assurance (SA) program, but time and again we find...

• Downloads: 97

For Sourcing & Vendor Management Professionals

Report:Emphasize Flexibility In Telecom And Mobility Services Contract Negotiations To Reduce Risk

Processes: The Telecommunications And Mobility Sourcing Playbook

This report is an update to "Emphasize Flexibility In Communications Service Contract Negotiations To Reduce Risk," originally published on October 9, 2012. This updated report outlines Forrester's...

• Downloads: 102

For Infrastructure & Operations Professionals

Report:Hosted Virtual Desktops Versus Physical PCs: Understanding The Operational Cost Differences

When considering hosted virtual desktops (also known as virtual desktop infrastructure, or VDI) as an alternative or in addition to physical PCs, it's difficult to find reliable information about the...

• Downloads: 461

For CIO Professionals

Report:Market Update: Office Productivity Alternatives

Adoption Is Low But Market Impact Is High As Buyers Consider Alternatives

At home and at work, people overwhelmingly use Microsoft Office. Yet content and collaboration (C&C) pros continue to ask Forrester questions about office alternatives. So we recently surveyed 150 IT...

• Downloads: 467

For Sourcing & Vendor Management Professionals

Report:A Quick Guide To Help You Prepare For An Oracle Software Negotiation

Three Areas You Must Understand If You Want To Save Money For Your Organization

Next time an Oracle sales rep steps into your office, remember this: You are facing some of the more motivated and experienced sales professionals in the software industry. They are well trained to...

• Downloads: 172
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For Sourcing & Vendor Management Professionals

Report:Negotiating Desktop Outsourcing Deals

Impact Factors Help You Decide When To Accept Standard Offers And When To Require Custom Solutions

Many companies are unprepared when they start their outsourcing initiatives, lacking a structured way to consider the major factors that will affect their outsourcing needs. This lapse leads to...

• Downloads: 518

For Infrastructure & Operations Professionals

Report:File Storage Costs Less In The Cloud Than In-House

We Calculate A 74% Cost Reduction, But It's Hard To Compare Apples To Apples

There's a great deal of hype surrounding cloud delivery models of all flavors, with the assumption that it will usher in a new era of cheaper, better IT. But most I&O organizations struggle to...

• Downloads: 935

For Sourcing & Vendor Management Professionals

Report:Align Your IT Services Strategy With The Business

Third-party IT services providers are in increasing demand as IT and business executives seek to optimize and innovate. While a few large multinational and Indian vendors tend to dominate the IT...

• Downloads: 454

For Sourcing & Vendor Management Professionals

Report:Business Intelligence Services Pricing And Contracting

New Models Better Align BI Services Buyers And Sellers

Business intelligence (BI) is high on the list of technology investments as organizations try to make informed decisions with the growing masses of data available to them. But several significant...

• Downloads: 309
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For CIO Professionals

Report:The State Of Workforce Technology Adoption: Global Benchmark 2012

Strategic Planning Forrsights For CIOs

CIOs are responsible for the technology tools and services that make employees productive and successful at work. Too often, the CIO organization must make decisions about devices, software licenses,...

• Downloads: 226

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: SaaS, H1 2010

Clients Are Asking More Sophisticated Questions On SaaS

Software-as-a-service (SaaS) buyers are no longer asking just: "What is SaaS?" "Who offers SaaS?" and "Is SaaS secure?" Inquiries to Forrester in the first half of 2010 show that SaaS buyers are now...

• Downloads: 574

For Sourcing & Vendor Management Professionals

Report:Key Considerations For Selecting An Oracle Services Provider

Insights From The 2010 Oracle SI Client Reference Survey

Forrester surveyed 108 Oracle implementation client references at the end of 2010 and found that overall client satisfaction is high; satisfaction was higher than in our previous study conducted in...

• Downloads: 458

For Infrastructure & Operations Professionals

Report:Update 2011: Q&A: SharePoint Licensing Complexities

Licensing SharePoint, And How Federation And Virtualization Play A Role

Microsoft's SharePoint has been a runaway success with many companies: so much so, that it tests the mettle of infrastructure and operations (I&O) professionals who are charged with building and...

• Downloads: 302

For Sourcing & Vendor Management Professionals

Report:Best Practices: Software Contract Negotiation

Processes: The Strategic Software Sourcing Playbook

This report describes best practices for the negotiation process, in the context of Forrester's strategic software sourcing approach. We get many inquiry calls from sourcing and vendor management...

• Downloads: 252
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For Sourcing & Vendor Management Professionals

Report:Consider These Five Criteria When Choosing A Microsoft Volume Licensing Program

Key Factors When Evaluating Enterprise Agreements Against Alternatives

Selecting the right Microsoft volume licensing program is a major decision for IT sourcing and vendor management executives and it gets more complicated every year. This report analyzes the key...

• Downloads: 532

For Sourcing & Vendor Management Professionals

Report:Best Practices For Surviving Software Compliance Audits

Control Each Stage Of The Process To Minimize The Risks

Forrester clients continue to face increasing software audit activity as more publishers institute license compliance processes or expand their existing programs. This report will summarize the best...

• Downloads: 379

For Sourcing & Vendor Management Professionals

Report:Service Pricing Models Are The Key To Outsourcing Flexibility

With the right pricing models, sourcing and vendor management (SVM) professionals can build the foundation for flexibility in infrastructure outsourcing contracts. Flexibility has different flavors,...

• Downloads: 758

For Sourcing & Vendor Management Professionals

Report:Good Software Deals Balance Price, Flexibility, And Risk Mitigation

Metrics: The Strategic Software Sourcing Playbook

This report describes the metrics that form part of Forrester's solution for sourcing and vendor management (SVM) executives who are moving to strategic software sourcing. Too many sourcing...

• Downloads: 149

For Sourcing & Vendor Management Professionals

Report:Demand Pricing That Matches Business Value — The Radical Sourcing Trend For 2013

Landscape: The Strategic Software Sourcing Playbook

This report describes the software pricing and licensing landscape and explains why it makes it so important for sourcing and vendor management executives to implement Forrester's strategic software...

• Downloads: 315

For Sourcing & Vendor Management Professionals

Report:Introducing Software License Optimization

Continuous Improvement: The Strategic Software Sourcing Playbook

This report describes how sourcing and vendor management leaders can practice continuous improvement as part of Forrester's strategic software sourcing approach. Software asset management (SAM), as...

• Downloads: 706

For CIO Professionals

Report:Which Software Markets Will SaaS Disrupt?

Software-As-A-Service (SaaS) Products And Business Models Will Have Selective Impact

Software-as-a-service (SaaS) is an important new set of capabilities and engagement models in the IT industry, particularly in the emerging world of cloud computing. We project that SaaS offerings...

• Downloads: 2048

For Sourcing & Vendor Management Professionals

Report:Business Outcomes Are The Future Of Technology Contracts

Driving Change In The Way You Buy Products And Services

Digital capability — mobile, social, cloud, and data and analytics — disrupts business models and value streams, introduces new competitive threats, and comes with new demands for shorter...

• Downloads: 99

For Sourcing & Vendor Management Professionals

Report:How To Negotiate A Better Microsoft Office 365 Deal

Concentrate On Who You Are Buying For And How You Want To Buy

As many businesses are now evaluating moving their Microsoft Office applications online and into the cloud as a way of reducing infrastructure and staffing costs, sourcing and vendor management (SVM)...

• Downloads: 252