Forrester

For Application Development & Delivery Professionals

Report:The Digital Drop: IT Opportunities In The Oil And Gas Industry

The information and communications technology (ICT) industry is facing the next big wave of verticalization. With business challenges becoming increasingly complex, ICT solutions to address and solve...

• Downloads: 890

For Application Development & Delivery Professionals

Report:The UC User Dilemma: If I&O Builds It, Will They Come?

I&O Teams Can Take A More Active Role In Driving User Adoption By Avoiding Six Common UC Deployment Pitfalls

The value of unified communications (UC) increases when users have the reassurance that they can collaborate across the enterprise. For many infrastructure and operations (I&O) professionals who are...

• Downloads: 359

For Application Development & Delivery Professionals

Report:IT Industry Disruptions Fuel Renewed Asia Pacific Market Growth

Forrester's 2013 Predictions For Asia Pacific

2013 will be a transformative year for IT adoption in Asia Pacific (AP); multiple IT trends will converge to drive industry disruptions and help spur renewed growth in IT spending. Overall, we...

• Downloads: 335

For Application Development & Delivery Professionals

Report:Decide Whether To Build Or Source Your Customer Service Operations

Profiles Of Eight Leading Customer Service Outsourcing Vendors

This report outlines the building versus sourcing part of Forrester's solution for application development and delivery (AD&D) executives looking to build, buy, or outsource a customer service...

• Downloads: 605
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For Application Development & Delivery Professionals

Report:The Mobile Imperative In Retail And Consumer Goods

Using Mobile Technologies To Enrich Enterprise Interactions With Associates And Consumers

Retail and consumer goods firms face exciting opportunities to deploy mobile apps to fix their age-old problems with shelf availability and to empower their field employees to transcend their...

• Downloads: 1706

For Application Development & Delivery Professionals

Report:Contact Center Purchase Plans 2011

Despite Budget Pressures, Infrastructure And Operations Professionals Are Driving A Wide Array Of Contact Center Upgrades

The uncertain world economic outlook makes firms reluctant to hire new workers. Thus, it's no surprise that infrastructure and operations (I&O) pros are keen to invest in contact center upgrades to...

• Downloads: 613

For Application Development & Delivery Professionals

Report:SaaS Adoption Trends In Asia Pacific For 2013 And 2014

IT's Involvement And Support Are Poised To Grow Sharply

Software-as-a-service (SaaS) adoption is rapidly going mainstream across more and more markets in Asia Pacific and Japan (APJ). But there's still a disconnect between business decision-makers' demand...

• Downloads: 151
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For Application Development & Delivery Professionals

Report:The Future Of BI In Asia Pacific

The Top 10 Trends Affecting Market Maturity And Growth

Business intelligence (BI) adoption drivers, technology understanding, and organizational process maturity continue to vary widely across Asia Pacific. The one constant in this market is the...

• Downloads: 179
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For Application Development & Delivery Professionals

Report:The Future Of Microsoft .NET: New Options, New Choices, New Risks

The Emerging Windows Platform Expands On The .NET Framework

One Microsoft platform era is ending and another is beginning. The .NET era as we've known it is winding down. .NET doesn't go away — it becomes Microsoft's preferred server environment for a...

• Downloads: 689
• Comments: 1
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For Application Development & Delivery Professionals

Report:Open Source And Cloud-Based Integration Trends

A Recent Forrester Survey Shows Divergent Plans

Open source and cloud-based integration solutions are becoming more prevalent in many organizations. Still, many others are resisting these new alternatives, sometimes based on rational concerns but...

• Downloads: 762
• Comments: 4

For Application Development & Delivery Professionals

Report:Increase Business Flexibility By Embracing Future Trends

Vision: The Business Applications Playbook

This report outlines the vision aspect of Forrester's solution for application development and delivery (AD&D) professionals working on business applications strategy. It summarizes the key business...

• Downloads: 1132
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For Application Development & Delivery Professionals

Report:The New Software Paradigm: Buy-, Deploy-, And Pay-As-You-Like

New Flexible Business Models Cannibalize Traditional Software Markets

Software is the biggest and fastest growing of all tech industry segments. However, its growth is fueled by disruption — new technologies and changing market demand are cannibalizing...

• Downloads: 362

For Application Development & Delivery Professionals

Report:Sizing The Cloud Markets In Asia Pacific

Understanding Cloud Growth Dynamics Across The Region

Exploiting cloud computing growth opportunities in Asia Pacific requires insights into future cloud market size, growth dynamics, adoption trends, and demand drivers, all of which vary widely across...

• Downloads: 1241

For Application Development & Delivery Professionals

Report:Trends 2011: ERP Customers Demand Better Flexibility, Cost Transparency, And Mobility

Enterprise applications for running your business (i.e., ERP) are evolving rapidly to enable more flexibility, better user experiences, and new deployment options offering more predictable long-term...

• Downloads: 1089

For Application Development & Delivery Professionals

Report:Unified Communications Purchase Plans 2012

The UC Market Matures And Consolidates

Unified communications (UC) remains a priority for infrastructure and operations (I&O) professionals. In Forrester's Forrsights Networks And Telecommunications Survey, Q1 2011, we asked 547 North...

• Downloads: 889

For Application Development & Delivery Professionals

Report:Don't Just Maintain Business Applications, Raise Business Responsiveness

Continuous Improvement: The Business Applications Playbook

While big projects such as delivering new off-the-shelf or custom-built applications help your organization achieve excellent business outcomes, sustaining these outcomes requires that your...

For Application Development & Delivery Professionals

Report:Choose The Right Customer Service Solution For Your Business

Tools And Technology: The Contact Centers For Customer Service Playbook

Delivering a differentiated customer experience requires that you have the right technologies, business processes, and empowered organizational structures to support your organization's customer...

• Downloads: 367
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For Application Development & Delivery Professionals

Report:End User Computing Trends In Asia Pacific In 2012 And 2013

From Desktop Virtualization To User Experience Management

Over the next several years, successful organizations across Asia Pacific will radically alter their approach to end user computing. Companies will continue to use desktop virtualization to simplify...

• Downloads: 439

For Application Development & Delivery Professionals

Report:The Future Of Java

Java Will Be Constrained By The Bounds Of Oracle's Business Model

Drama has been running high since Oracle began to shape up the Java technology it acquired along with Sun Microsystems. Oracle ended the impasse over a new core Java release, set out a road map for...

• Downloads: 1328

For Application Development & Delivery Professionals

Report:Decision Time: Is SharePoint In The Cloud For You?

Early Adopters Outline The Promise And Prerequisites For Success

The days of Microsoft SharePoint being only a locally installed software product are over. Microsoft's commitment to SharePoint in the cloud is evident in its massive data-center investments, its...

• Downloads: 678
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For Application Development & Delivery Professionals

Report:SIP Trunking May Save You Money

I&O Professionals Need To Explore SIP Trunking, But Consider Application, Security, And Interoperability Costs When Calculating ROI

The communications industry continues on its path to packetizing real-time communications managed by session initiation protocol (SIP). As a result, SIP trunking is a key component that connects...

• Downloads: 396

For Application Development & Delivery Professionals

Report:Is It Time To Move Your Contact Center To The Cloud?

The Growing Maturity Of Cloud Computing Influences More Contact Center Applications Decisions

Contact center applications that manage real-time interactions have been available as a hosted or cloud service for more than 20 years. Initially, the term used was Centrex ACD, and the technology...

• Downloads: 632
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For Application Development & Delivery Professionals

Report:Virtualization In Greater China 2010 To 2011: End User Adoption Trends

This report provides an overview of virtualization end user adoption trends in Greater China. It focuses not only on adoption trends but also on deployment patterns, demand drivers, adoption...

• Downloads: 19