Forrester

For Sourcing & Vendor Management Professionals

Report:Multisourcing Is The New Normal For Global Telecom Services

Multinational Clients Cite Diminishing Returns From Trying To Single-Source

Forrester regularly receives requests from IT clients about the preferred sourcing approaches of large multinational corporations (MNCs) for outsourced or managed network and telecom services. IT...

• Downloads: 458

For Sourcing & Vendor Management Professionals

Report:Case Study: Manufacturer Will Consolidate Global Telecom With A Telco Integrator

Building Contingencies Ensures Price Competitiveness And Provider Innovation

A US-headquartered global consumer manufacturing firm recently asked Forrester to review its global telecom sourcing strategy with the aim of helping it balance opportunities against risks associated...

• Downloads: 302

For Sourcing & Vendor Management Professionals

Report:Unified Communications (UC) User Categorization

Many enterprise clients are asking Forrester about implementing a best-in-class unified communications (UC) solution without incurring unnecessary costs or overprovisioning. Specifically they're...

• Downloads: 31

For Sourcing & Vendor Management Professionals

Report:Using New Communications Technology Models Shifts Strategy For Services Sourcing

Strategic Plan: The Telecommunications And Mobility Sourcing Playbook

Up until five to seven years ago, sourcing and vendor management (SVM) professionals responsible for telecommunications and mobility services provisioning focused mainly on delivering value by...

• Downloads: 240

For Sourcing & Vendor Management Professionals

Report:Auditing Your Current Communications State - Inventory Tool

This tool is meant to serve as an inventorying checklist to be used by the IT sourcing and vendor management (SVM) organization during your audit of your company's current  communications...

• Downloads: 25

For Sourcing & Vendor Management Professionals

Report:Chargeback Improves Visibility On Mobile Costs And Usage

Tap Employee Interest In Mobile Tools To Determine Readiness To Share Mobile Costs

Mobility is becoming an increasingly important aspect of business technology sourcing. Forrester polled 20 enterprise IT clients who are mobility decision-makers about their mobile chargeback...

• Downloads: 295
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For Sourcing & Vendor Management Professionals

Report:Emphasize Flexibility In Telecom And Mobility Services Contract Negotiations To Reduce Risk

Processes: The Telecommunications And Mobility Sourcing Playbook

This report is an update to "Emphasize Flexibility In Communications Service Contract Negotiations To Reduce Risk," originally published on October 9, 2012. This updated report outlines Forrester's...

• Downloads: 103

For Sourcing & Vendor Management Professionals

Report:How Fixed-Mobile Convergence Helps MNCs Reduce Telecom Costs

Build FMC Into Your Unified Communications Sourcing Strategy

The key benefits of fixed-mobile convergence (FMC) are simple to understand: a) avoid duplicating costs for voice infrastructure by taking away desk phones for employees who aren't using them anyway,...

• Downloads: 499

For Sourcing & Vendor Management Professionals

Report:Fixed-Mobile Convergence (FMC) Vendor Evaluation Checklist

Fixed-mobile convergence (FMC) is used by many sourcing and vendor management professionals (SVMs) as a stepping stone on their company's path toward unified communications (UC). Enterprises with...

• Downloads: 22

For Sourcing & Vendor Management Professionals

Report:Define Your Global Mobility Support Strategy With Wireless And Outsourcing In Mind

The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

• Downloads: 842
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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Managed Global MPLS Services, Q1 2013

Customers Have A Range Of Strong Options In This Mature Service Category

In Forrester's 55-criteria evaluation of facilities-based managed global MPLS service providers, we identified and qualified 11 global network operators that offer networking services to...

• Downloads: 208

For Sourcing & Vendor Management Professionals

Report:Checklist: Eight Questions To Answer When Defining Your Global SLA Strategy For Managed WAN Services

SVM professionals at firms with a large international business footprint always struggle with defining a right-fit global network service-level agreement (SLA) that's affordable. One indication of a...

• Downloads: 27

For CIO Professionals

Report:Build An Operations Stairway To The Mobile Future

Take Seven Steps Now Under The Charter Of A Mobility Council

Smartphones, tablets, and the rise of bring-your-own (BYO) devices have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development to...

• Downloads: 1121
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For Sourcing & Vendor Management Professionals

Report:Personal Device Momentum Will Challenge Traditional Mobile Sourcing Strategies

An Empowered Report

A growing number of workers own personal smartphones that they might want to use for work. However, IT support costs and security implications for personal mobile devices connected to the corporate...

• Downloads: 897

For Sourcing & Vendor Management Professionals

Report:Communications Service Providers Sharpen Their Game To Deliver Global UC Services

Global Firms Will Want Multiple Service Models For Unified Communications

If you haven't done so yet, defining a global strategy for sourcing unified communications (UC) services should top your H1 2012 to-do list. UC will hit mainstream adoption by large multinational...

• Downloads: 423

For Sourcing & Vendor Management Professionals

Report:Determine The Right Practices For Your Organization's BYOD Stipends

SVM Worries About Impact On Revenue Commitments And Discount Eligibility For Corporate-Liable Users — Don't!

This report answers three questions about enterprise mobile bring-your-own-device (BYOD) practices: 1) what the major trends are regarding BYOD adoption; 2) how firms are managing their BYOD programs...

• Downloads: 587
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For Sourcing & Vendor Management Professionals

Report:Forrester's Telecom Services Terms And Conditions Tool

This tool can be used as guidance for establishing a baseline set of standard contract terms and conditions for telecom services to be used by IT and general procurement SVM professionals.

• Downloads: 47

For Sourcing & Vendor Management Professionals

Report:BT's Early FMC Experiences Lead To Flexible Offers For MNCs

Multiflavor Options Build On BT's Ribbit Platform And Technology Partnerships

BT was a pioneer of fixed-mobile convergence (FMC), launching the first commercial offer in the UK in 2005 for consumers and small business. At the root of BT's early market leadership for FMC...

• Downloads: 170

For Sourcing & Vendor Management Professionals

Report:Insist On Flexibility In Your Telecom Services Contract

Compile Your Best-Achieved Service Contract Reference Terms And Conditions

The chances are excellent that you have one or more wireline and/or wireless telecom services contracts that will renew or expire during the next six months. If you are like many of our enterprise...

• Downloads: 213

For Sourcing & Vendor Management Professionals

Report:Optimize Management Of Telecom And Mobility Sourcing

Executive Overview: The Telecommunications And Mobility Sourcing Playbook

Over the next decade, telecommunications and mobility (T&M) technologies will play a critical role in the success of geographically distributed companies. Business professionals need their IT...

• Downloads: 135

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Enterprise Mobility Sourcing And Planning, 2010 To H1 2011

Enterprise Mobility Taxes IT And Highlights The Need To Define A Strategy

During the 18-month period from 2010 through the first half of 2011, Forrester responded to 235 client inquiries from IT sourcing and vendor management (SVM) and infrastructure and operations (I&O)...

• Downloads: 415

For Security & Risk Professionals

Report:Show Me The Loot!

Determine The Right Practices For Your Organization's BYOD Stipends

In this age of the empowered, tech-savvy worker, more and more employees are bringing their unsecured devices to work and using them for work activities. To prepare for this tide of devices,...

• Downloads: 124
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For Sourcing & Vendor Management Professionals

Report:Identify Your Current State As A First Step To Best-Practice Telecoms And Mobility Sourcing

Assessment: The Telecommunications And Mobility Sourcing Playbook

A potentially challenging but important first step in establishing a best-practice sourcing strategy for telecommunications and mobility services involves identifying the current state of your...

• Downloads: 235

For Sourcing & Vendor Management Professionals

Report:Defining A Global Sourcing Strategy For Unified Communications Is An Iterative Process

Most global firms with distributed international operations will implement unified communications (UC) solutions gradually over the next three to five years. During the past two years, Forrester has...

• Downloads: 367

For Sourcing & Vendor Management Professionals

Report:Predictions 2013: Enterprise Telecom And Mobility Challenges And Opportunities

Mobility And Video Are Now Embedded, Social To Follow

Three major trends are changing the focus of telecom and mobility sourcing: 1) mobile bring-your-own-device (BYOD) policies; 2) video collaboration; and 3) the rise of social business. Although 2013...

• Downloads: 610
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