About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.
Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).
Derek completed the Early Growth Program at London Business School.
Vision: The Telecommunications And Mobility Sourcing Playbook
This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

Mobility And Video Are Now Embedded, Social To Follow
Three major trends are changing the focus of telecom and mobility sourcing: 1) mobile bring-your-own-device (BYOD) policies; 2) video collaboration; and 3) the rise of social business. Although 2013...

An Empowered Report
A growing number of workers own personal smartphones that they might want to use for work. However, IT support costs and security implications for personal mobile devices connected to the corporate...
The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

Determine The Right Practices For Your Organization's BYOD Stipends
In this age of the empowered, tech-savvy worker, more and more employees are bringing their unsecured devices to work and using them for work activities. To prepare for this tide of devices,...

Tap Employee Interest In Mobile Tools To Determine Readiness To Share Mobile Costs
Mobility is becoming an increasingly important aspect of business technology sourcing. Forrester polled 20 enterprise IT clients who are mobility decision-makers about their mobile chargeback...

Enterprise Mobility Taxes IT And Highlights The Need To Define A Strategy
During the 18-month period from 2010 through the first half of 2011, Forrester responded to 235 client inquiries from IT sourcing and vendor management (SVM) and infrastructure and operations (I&O)...