About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.
Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).
Derek completed the Early Growth Program at London Business School.
Vision: The Telecommunications And Mobility Sourcing Playbook
This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

Pay Close Attention To Vendor Offers Regarding Integration And Interoperability
We're seeing the growing interest of large European enterprises in IP video along with unified communications (UC). In conversations with Forrester, several European IT clients said that video...
How A Manufacturer Defined Its UC Strategy With A Business And End User Focus
Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major...
The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

Global Firms Will Want Multiple Service Models For Unified Communications
If you haven't done so yet, defining a global strategy for sourcing unified communications (UC) services should top your H1 2012 to-do list. UC will hit mainstream adoption by large multinational...
This tool is meant to serve as an inventorying checklist to be used by the IT sourcing and vendor management (SVM) organization during your audit of your company's current communications...
An Empowered Report: Sourcing Professionals Help Mobility Efforts Through Effective Supplier Due Diligence
Firms with distributed operations need to empower remote and traveling information workers (iWorkers) for internal and external communication and collaboration. This includes offering more...
Assessment: The Telecommunications And Mobility Sourcing Playbook
A potentially challenging but important first step in establishing a best-practice sourcing strategy for telecommunications and mobility services involves identifying the current state of your...
Most global firms with distributed international operations will implement unified communications (UC) solutions gradually over the next three to five years. During the past two years, Forrester has...
Many enterprise clients are asking Forrester about implementing a best-in-class unified communications (UC) solution without incurring unnecessary costs or overprovisioning. Specifically they're...
A feature checklist for evaluating global Unified Communications (UC) service providers.
Outreach: The Telecommunications And Mobility Sourcing Playbook
Large multinational corporations (MNCs) recognize the need to define a global communications technology vision for the next three to five years to ensure competitiveness and sustainable business...
Tools And Technology: The Telecommunications And Mobility Sourcing Playbook
Telecom and mobility services contracting challenges proliferate as distributed user firms implement advanced communications technologies like unified communications (UC) and telepresence that are...
The Mix Will Shift Over Time, But IP WANs Are Here To Stay
Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...