Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

Previous Work Experience

Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).

Education

Derek completed the Early Growth Program at London Business School.

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311 results in Reports

  • Infrastructure & Operations
  • For Infrastructure & Operations Professionals

    Report:Case Study: Sanofi's Successful I&O Transformation Approach

    A Blueprint On How To Transform People, Process, And Technology Elements To Proactively Address Increasingly Complex Markets

    In 2010, Sanofi, a large multinational in the healthcare market, embarked on a business transformation in response to increasing market complexity. Similar market complexities are affecting most...

    • Downloads: 300
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Is Software-Defined Networking Ready For The Enterprise? Part 1 Of 3

    Understanding The Need For SDN And The Vendors Fulfilling It

    Finally, networking has its "cloud." Not since The Beatles touched down at N.Y.'s John F. Kennedy International Airport to perform at The Ed Sullivan Show has there been so much hysteria; yet few...

    • Downloads: 245
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Traditional Disaster Recovery Service Providers, Q1 2014

    The Six Providers That Matter Most And How They Stack Up

    In Forrester's 45-criteria evaluation of traditional disaster recovery service providers, we identified the six most significant service providers — CSC, HP, IBM, Phoenix, Recovery Point...

    • Downloads: 208
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Predictions 2014: Mobility And Computing Technologies In The Age Of The Customer

    Six Meta-Trends That Will Influence How You Ensure That Employees Have Access To The Right Technology In 2014 And Beyond

    In 2013, infrastructure and operations (I&O) professionals saw increased mobility and diversity in the technology that employees could use for their jobs get thrust into the forefront. In 2014, I&O...

    • Downloads: 562
  • For Infrastructure & Operations Professionals

    Report:Workforce Spotlight: Information Workers Want Keyboards With Their Tablets

    While Keyboards Face Relative Decline, Their Importance To Workforce Computing Remains Steady

    The value of tablets to workers lies in their hyper-portability: They allow workers to engage in computing scenarios in more places, adding relevance and convenience to the computing experience. With...

    • Downloads: 118
  • For Infrastructure & Operations Professionals

    Report:Unified Communications And Collaboration Is Poised For Growth As Demand Rises

    Landscape: The Communications And Collaboration Infrastructure Playbook

    I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a...

    • Downloads: 691
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Forrsights: Mobility Dominates Enterprise Telecom Trends In 2011

    2011 presents vendors and service providers with a variety of opportunities to address emerging trends in the enterprise mobility and telecommunications market. In results from Forrester's Forrsights...

    • Downloads: 1470
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Use Context To Drive A Seamless UC&C Service Layer

    Vision: The Communications And Collaboration Infrastructure Playbook

    Increasing consumerization of IT and advances in both cloud technologies and deployment models tremendously affect the enterprise not simply on how we communicate but where, when, and on what kind of...

    • Downloads: 307
  • For Infrastructure & Operations Professionals

    Report:Five Steps To A Successful BYOC Program

    A Pragmatic Approach To Achieve Both Freedom And Security

    In 2012, as an I&O workforce computing professional, you will be faced with more people using their own computer for work than ever before. Many highly influential employees are already doing so, and...

    • Downloads: 1113
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Case Study: KLM Air France Reaches New Heights Through Application Deployment Automation

    AirFrance-KLM Saved Valuable Time And Money Through Optimization Of Its Deployment Process

    AirFrance-KLM strives to achieve profitable growth that contributes to both its own corporate aims and economic and social development. Today's airline industry needs to keep its balance in the face...

    • Downloads: 237
  • For Infrastructure & Operations Professionals

    Report:Redefine Your Mobile Policy To Empower Workers

    Policy And Procedures: The Mobile Security And Operations Playbook

    This report outlines the policy recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile and security...

    • Downloads: 2983
  • For Infrastructure & Operations Professionals

    Report:Case Study: City Index Becomes Agile With Release Automation

    Automate Release Management To Keep Up With Rapid Development

    This Forrester case study offers infrastructure and operations (I&O) leaders and teams an example of how to improve the effectiveness of their service management and automation (SMA) initiatives...

    • Downloads: 293
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Data Center Networking Solutions, Q1 2012

    The Data Center Networking Solutions Mimic I&O's Virtualization Maturity

    Over the past year, infrastructure and operations (I&O) professionals have focused their enterprise networking efforts on readying network infrastructure to support virtualization, consolidation,...

    • Downloads: 871
  • For Infrastructure & Operations Professionals

    Report:Strategic Benchmarks 2014: Server Virtualization

    Infrastructure and operations (I&O) executives and their engineering teams often ask Forrester two questions about server virtualization: Have we virtualized as many workloads as our peers, and how...

    • Downloads: 197
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Virtual Network Infrastructure

    Orchestrating The Right Services For Each User Requires I&O To Invest In A Scalable, Secure, Shared, Simplified, And Standardized Network Infrastructure

    Server virtualization started a chain reaction that is transforming infrastructure and operations (I&O). Your network infrastructure isn't immune, but the reaction has been delayed. Current...

    • Downloads: 775
  • For Infrastructure & Operations Professionals

    Report:Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Job

    Tools And Technology: The Workforce Enablement Playbook

    This report outlines the tools and technology of Forrester's solution for infrastructure and operations (I&O) professionals' workforce computing challenges. Forrester's research into workforce...

    • Downloads: 36
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:The Financial Impact Of Storage Refresh Cycles

    This model is designed to function as a decision tool for planning enterprise storage refresh strategy. Given a set of assumptions, a firm can use this tool to model and compare two scenarios for...

    • Downloads: 57
  • For Infrastructure & Operations Professionals

    Report:Strategy Deep Dive: Imbibing Macs In The Enterprise

    Apple Mac Shops Share Their Secrets For Success

    Chances are that you have employees using Apple Macs at your firm today, and they're doing this without the support and guidance of the infrastructure and operations (I&O) organization. IT...

    • Downloads: 297
  • For Infrastructure & Operations Professionals

    Report:Market Overview: SaaS IT Service Management Tools

    Evaluate The Core And Differentiating Capabilities In An Increasingly Crowded Marketplace

    The practice of IT service management (ITSM) is widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology services better, faster, and...

    • Downloads: 1092
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Net? Yes. Neutrality? No.

    We Answer Three Key Questions To Help Clarify The Arguments And The Relevance Of Net Neutrality

    The positions in intense debate surrounding Net neutrality can't simply be summed up as "standing up for users' rights" or "asserting a carrier's right to profit." Verizon filed a petition to review...

    • Downloads: 73
  • For Infrastructure & Operations Professionals

    Report:Adoption Profile: Hosted Private Cloud, North America And Europe, Q3 2013

    In 2013, Forrester saw a spike in interest in hosted private cloud — adoption nearly doubled within a single year. Hosted private cloud remains one of the least understood core cloud deployment...

    • Downloads: 171
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  • For Infrastructure & Operations Professionals

    Report:Five Steps To Transform Your IT Service Management Strategy Today

    How To Get Customer-Obsessed, Service-Focused, And Automated

    The future of IT service management (ITSM) is customer-obsessed, service-focused, and automated. But the recent additions to the most widely adopted ITSM framework — ITIL 2011 edition —...

    • Downloads: 801
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Redefine Your Workforce Computing Policy To Empower Employees

    Policy And Procedures: The Workforce Enablement Playbook

    This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals solving workforce computing challenges. This report is designed to help you redefine your workforce...

    • Downloads: 554
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Data Center Networking Hardware, Q1 2013

    Distinct Competencies Separate The Core Vendors

    In Forrester's 85-criteria evaluation of vendors that offered data networking solutions, Forrester identified eight significant solution providers in this category — Alcatel-Lucent, Arista...

    • Downloads: 789
    • Comments: 1
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  • For Infrastructure & Operations Professionals

    Report:How I&O Can Create A Wireless User Experience Network

    Part 2 In A Two-Part Collection On Why I&O Managers Need To Focus Wireless Deployments On The User

    In part 1 of this series, Forrester explained why I&O managers should look to deploy a wireless user experience network (uXn). A uXn can be characterized as a multistage problem-solving process that...

    • Downloads: 326