Forrester

For Infrastructure & Operations Professionals

Report:Fuse Business Acceleration Technologies To Optimize User Experiences

Deliver Blazing-Fast Web, Mobile-Native, And Hybrid Applications

Over the past decade, infrastructure and operations (I&O) teams have focused large amounts of resources on making their customer-facing websites blazingly fast because website experience had a direct...

• Downloads: 60

For Infrastructure & Operations Professionals

Report:Put ARM-Based Servers On Your Server Planning Horizon

Three Emerging Factors Will Force Major Disruption In Server Technologies

For the past two decades, long-term planning for the x86 server estate has been predictable for infrastructure and operations (I&O) executives — but over the next three years, this planning...

• Downloads: 239

For Infrastructure & Operations Professionals

Report:Unified Communications And Collaboration Is Poised For Growth As Demand Rises

Market Landscape: The Communications And Collaboration Infrastructure Playbook

I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a...

• Downloads: 428
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For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Data Center Networking Hardware, Q1 2013

Distinct Competencies Separate The Core Vendors

In Forrester's 85-criteria evaluation of vendors that offered data networking solutions, Forrester identified eight significant solution providers in this category — Alcatel-Lucent, Arista...

• Downloads: 500
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For Infrastructure & Operations Professionals

Report:Updated 2011: A Sample IT Infrastructure And Operations Balanced Scorecard

The Balanced Scorecard is built around four dimensions that have been adjusted for use in information technology: the value perspective, the customer orientation perspective, the operational...

• Downloads: 62

For Infrastructure & Operations Professionals

Report:Companies Building Private Clouds Focus On Infrastructure But Not Operations

Examining Peers' Investments In Private Cloud Reveals Uneven Spend

Almost one-quarter of the infrastructure and operations (I&O) professionals polled in our Forrsights Hardware Survey, Q3 2010 said that building a private cloud is a high or critical priority for...

• Downloads: 1317

For Infrastructure & Operations Professionals

Report:Develop Your Workforce Computing Balanced Scorecard

Performance Management: The Workforce Enablement Playbook

This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce computing initiatives. Identifying and implementing a comprehensive, relevant...

• Downloads: 122

For Infrastructure & Operations Professionals

Report:Case Study: At CERN, Half Of The World's Particle Physicists Experience Service Management

As CERN, the European Organization for Nuclear Research, expanded its international collaboration, its general services and IT teams needed to change the way they supported CERN scientists and...

• Downloads: 120

For Infrastructure & Operations Professionals

Report:Market Overview: SaaS IT Service Management Tools

Evaluate The Core And Differentiating Capabilities In An Increasingly Crowded Marketplace

The practice of IT service management (ITSM) is widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology services better, faster, and...

• Downloads: 495
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For Infrastructure & Operations Professionals

Report:Build Your Workforce Computing Strategic Plan

Strategic Plan: The Workforce Enablement Playbook

Forrester's survey data shows that 50% of firms say investing in systems to improve engagement with customers and partners is a high or critical priority. And few areas of technology are as...

• Downloads: 195
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For Infrastructure & Operations Professionals

Report:Q&A: The Impact Of IBM's zEnterprise On Your Data Center Workloads

Identifying How zManager And zBX Fit Into Your Systems Architecture

IBM's recent launch of the zEnterprise system has generated a wide range of questions from infrastructure and operations (I&O) clients with large mainframe deployments. In particular, there are two...

• Downloads: 170

For Infrastructure & Operations Professionals

Report:Executive Spotlight: Top Priorities For IT Infrastructure & Operations Leaders, 2H 2011

Insights From The Forrester IT Infrastructure & Operations Council

Every six months, Forrester fields a survey to members of its IT Infrastructure & Operations (I&O) Council to ascertain their top priorities for the following six months. Forrester's I&O Council...

• Downloads: 915

For Infrastructure & Operations Professionals

Report:Mobile Management Takes A 180-Degree Turn

Focus Quickly Shifts From Managing Mobile Devices To Managing Apps And Data

The managed mobile environment services market is about to go through a fundamental change. Currently, traditional providers focus on managing the device and its security. Moving forward, Forrester...

• Downloads: 1150

For Infrastructure & Operations Professionals

Report:I&O Leaders: Engage Employees For Successful Tablet And Mobile App Adoption In 2013

Forrester data continues to show employee demand for business ready smartphones, tablets, and mobile applications. This presentation walks you through our data and provides insight into how your...

• Downloads: 8

For Infrastructure & Operations Professionals

Report:Why I&O Must Design A WLAN To Provide The Best User Experience

Part 1 In A Collection On Why I&O Managers Need To Focus Wireless Deployments On The User

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." This famous quote from Sam Walton is one of...

• Downloads: 361

For Infrastructure & Operations Professionals

Report:Market Overview: IT Process Automation, Q3 2011

Embrace IT Process Automation Technology As Your Foundation To Industrial IT

The tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and diversity of...

• Downloads: 968

For Infrastructure & Operations Professionals

Report:The CaaS Market Heats Up

Communications-As-A-Service Generates High Interest And Will Soon Displace Premises-Based Alternatives

Communications-as-a-service (CaaS) shares many attributes with other as-a-service offerings in its pricing model and delivers voice, conferencing, contact center, IVR, and unified communications...

• Downloads: 957

For Infrastructure & Operations Professionals

Report:Building The Business Case For A Bring-Your-Own-Device (BYOD) Program

Business Case: The Workforce Enablement Playbook

This report outlines Forrester's guidance for developing a business case to justify a BYOD program to support your workforce computing strategy. Supporting the growing number and increasing diversity...

• Downloads: 772

For Infrastructure & Operations Professionals

Report:Elevate Your Business Technology Resiliency Program With An In-Depth Strategic Plan

Strategic Plan: The Business Technology Resiliency Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their business technology (BT) resiliency strategic plan. A well-documented strategic plan is...

• Downloads: 118

For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Hosted Private Cloud, Q1 2013

No Dominant Market Leaders Today, But Front-Runners Are CSC And Rackspace

Forrester's Forrsights Hardware Survey, Q3 2012 showed that 46% of enterprises are prioritizing investments in private clouds in 2013. While slightly more than half plan to build a private cloud in...

• Downloads: 815
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For Infrastructure & Operations Professionals

Report:Become Customer-Centric, Service-Focused, And Automated

Future Look: The Service Management And Automation Playbook

This report outlines the future look of Forrester's solution for IT infrastructure and operations (I&O) leaders planning the future of their service management and automation (SMA) program. This is...

• Downloads: 1093
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For Infrastructure & Operations Professionals

Report:Server And Data Center Predictions For 2012

Continuation Of Old Trends And A Few Disruptions

This report outlines Forrester's solution for infrastructure and operations executives working on data center infrastructure. This report is designed to help you build a road map for 2012. Looking at...

• Downloads: 1115
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For Infrastructure & Operations Professionals

Report:Redefine Your Workforce Computing Policy To Empower Employees

Policy And Procedures: The Workforce Enablement Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals solving workforce computing challenges. This report is designed to help you redefine your workforce...

• Downloads: 427
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For Infrastructure & Operations Professionals

Report:Updated 2011: The Mobile Operating System Wars Escalate

An Empowered Report: IT Focuses Attention On BlackBerry, iOS, And Android

The commercial mobile device landscape continues to evolve dramatically, and the days are numbered for limiting IT support to a single mobile operating system (OS). Google Android and Apple iOS are...

• Downloads: 934

For Infrastructure & Operations Professionals

Report:Managing Information Security In BYOT Environments In Asia Pacific

I&O Professionals Need The Right Policies, Technologies, And Skills To Secure Enterprise Data

Employees are rapidly embracing personal devices, consumer software, and public cloud services for work to increase personal productivity and efficiency, a trend that Forrester refers to as...

• Downloads: 94