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Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Find Derek on:
Blog: Enterprise Architecture Blog

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

Previous Work Experience

Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).

Education

Derek completed the Early Growth Program at London Business School.

Research Coverage:

Business Process Modeling, Business Transformation, Case Management, Complex Event Processing (CEP), Customer Relationship Management (CRM), Digital Business Architecture, Enterprise Architecture Practices, Packaged Applications, Program & Project Management, Staff Development, Training & Succession Management, Strategy, Planning & Governance of IT, Workflow

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4 results in Social

Market Research

For Customer Experience Professionals
Client Inquiry:How Do The CX And MI Roles Differ In Their Approach To Enterprise Feedback Management?
Andrew McInnesOctober 6, 2011
What are the differences in the approaches to enterprise feedback management (EFM) for the customer experience (CX) role versus the market insights (MI) role?
For Marketing Leadership Professionals
Client Inquiry:MROCs Versus Marketing Communities
Roxana StrohmengerMay 23, 2011
What's the difference between a market research online community (MROC) and a marketing community?
For Customer Insights Professionals
Client Inquiry:What Are Some Best Practices For Running An Online Research Community?
Lindsey ColellaMarch 28, 2012
Could you share some best practices for managing a community?
For Customer Insights Professionals
Client Inquiry:Providing Guidelines On The Competitive Intelligence Process
Richard EvensenNovember 1, 2011
Can Forrester give some guidelines on the process of competitive intelligence?

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Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Research Coverage:

Refine your results

Date Range

Role

Analyst

Topics

For Customer Experience Professionals

Client Inquiry:How Do The CX And MI Roles Differ In Their Approach To Enterprise Feedback Management?

For Marketing Leadership Professionals

Client Inquiry:MROCs Versus Marketing Communities

For Customer Insights Professionals

Client Inquiry:What Are Some Best Practices For Running An Online Research Community?

For Customer Insights Professionals

Client Inquiry:Providing Guidelines On The Competitive Intelligence Process

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