Forrester Research : Analyst

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Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Find Derek on:
Blog: Enterprise Architecture Blog

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

Previous Work Experience

Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).

Education

Derek completed the Early Growth Program at London Business School.

Research Coverage:

Business Process Modeling, Business Transformation, Case Management, Complex Event Processing, Customer Relationship Management (CRM), Digital Business Architecture, Enterprise Architecture Practices, Packaged Applications, Program & Project Management, Staff Development, Training & Succession Management, Strategy, Planning & Governance of IT, Workflow

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North America (5)

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Dell (1)

7 results in Reports

Bill Doyle
Interactive Marketing Strategy and Process

For eBusiness & Channel Strategy Professionals
Report:How Clients Want To Interact With Financial Advisors
Younger Consumers Prefer Online Chat, Websites, And Email
Bill DoyleMay 12, 2011
Now more than ever, clients are using new channels to communicate with their financial advisors. Younger clients show a strong preference for communicating with advisors through digital channels like...
- Downloads: 650
- Rating:
For eBusiness & Channel Strategy Professionals
Report:How To Reach US Investor Segments
The Media That Each Of Our Nine Investor Segments Consumes
Bill DoyleSeptember 20, 2010
Forrester combines two dimensions that meaningfully distinguish individual investors — investable assets and self-directedness — to create nine discrete investor segments. Among other...
- Downloads: 453
For eBusiness & Channel Strategy Professionals
Report:Which Investors Are Likely To Adopt eDelivery?
Potential Adopters Are Younger, Secure Online, And Open To Ads And Advice
Bill DoyleFebruary 09, 2011
More and more US investors are opting to receive statements and other account communications online. But the numbers remain small: Just 22% of US investors have gone online-only for an investment...
- Downloads: 303
For eBusiness & Channel Strategy Professionals
Report:Which Digital Touchpoints Should You Focus On Now?
Use The Splinternet Engagement Index To Jumpstart Your Agile Commerce Strategy
Bill DoyleApril 05, 2012
This report, originally written for market insights professionals, includes content relevant to eBusiness and channel strategy professionals. Here's why: The golden age of the Web is over. The...
- Downloads: 574
- Rating:
For eBusiness & Channel Strategy Professionals
Report:Case Study: Ameriprise Uses LinkedIn To Help Consumers Find Advisors
Bill DoyleFebruary 22, 2012
Social media will have an outsized impact on relationship-based businesses like investment firms, life insurers, and private banks. Some of these wealth management firms are piloting programs that...
- Downloads: 447
For eBusiness & Channel Strategy Professionals
Report:How US Consumers Research And Buy Investment Products
Purchasers Have Often Researched Through A Different Channel
Bill Doyle, Molly SimpsonFebruary 28, 2011
Over the past year, 7% of US online adults have purchased an investment product. While the online channel is the most popular channel for researching, the in-person channel is the most popular for...
- Downloads: 503
For CMO Professionals
Report:The Media That Investors Read, Watch, And Use
How To Reach US Investor Segments
Bill DoyleFebruary 08, 2011
Marketing leaders at financial services firms that serve US investors can benefit from Forrester's investor segmentation. The variables we've chosen are simple, usable, and memorable; the results...
- Downloads: 278

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Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Research Coverage:

Refine your results

Date Range

Role

Methodology

Industry

Region

Vendor

For eBusiness & Channel Strategy Professionals

Report:How Clients Want To Interact With Financial Advisors

For eBusiness & Channel Strategy Professionals

Report:How To Reach US Investor Segments

For eBusiness & Channel Strategy Professionals

Report:Which Investors Are Likely To Adopt eDelivery?

For eBusiness & Channel Strategy Professionals

Report:Which Digital Touchpoints Should You Focus On Now?

For eBusiness & Channel Strategy Professionals

Report:Case Study: Ameriprise Uses LinkedIn To Help Consumers Find Advisors

For eBusiness & Channel Strategy Professionals

Report:How US Consumers Research And Buy Investment Products

For CMO Professionals

Report:The Media That Investors Read, Watch, And Use

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