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For Sourcing & Vendor Management Professionals

Desktop Managed Services Pricing And Delivery Models Evolve

SVM Professionals Should Take Advantage Of New Opportunities

May 10, 2010

By Andrew Parker, Wolfgang Benkel with Christine Ferrusi Ross, Sean Galvin

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Why Read This Report

Technology and service delivery innovation has accelerated again in the field of desktop computing in the enterprise. There are multiple opportunities for enterprise sourcing teams to evaluate around the desktop environment, including around new operating systems or software applications, more advanced hardware, innovative service delivery models like cloud computing, or further enhancements to global delivery. To help identify real areas of opportunity and cut through marketing hype, Forrester has reviewed the potential cost impact of a range of developments in the desktop outsourcing and managed services domain. This document models the scale of the cost impact for a range of scenarios and offers sourcing and vendor management teams advice on their priorities in evaluating potential ways forward for this critical domain of IT.
Tags: Business Models, Client Security & Management, Corporate Strategy, Customer Relationship Management (CRM), Help Desk & Desktop Outsourcing, Help Desk/Service Desk, IT Infrastructure & Operations, IT Services, Outsourcing, Packaged Applications, Sourcing & Procurement, Sourcing Strategy & Execution, Technology Pricing & Licensing, Technology Product Strategies
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TABLE OF CONTENTS

  • Powerful Forces Of Change Will Disrupt Desktop Services
  • Price Impact Analysis Underpins A Price Modeling Framework
  • Sourcing Teams Need A Road Map For Desktop Evolution

  • RECOMMENDATIONS

    Sourcing Must Work With Other Stakeholders To Capture This Opportunity
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