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This is the Performance Management report in The Business Technology Resiliency Playbook.

For Infrastructure & Operations Professionals

Develop Your Business Technology Resiliency Balanced Scorecard

April 30, 2012

By Rachel A. Dines with Doug Washburn, Lindsey Kempton

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Why Read This Report

This report outlines Forrester's solution for developing effective objectives and metrics for business technology resiliency (BTR) programs. The current state of BTR metrics is unsatisfactory — most programs focus too much on the alphabet soup of recovery time objectives (RTOs) and recovery point objectives (RPOs). As a result, many lose track of critical components of a mature BTR program, such as business sponsor involvement, vetting and testing recovery capabilities, and keeping plans current and relevant. Norton and Kaplan's Balanced Scorecard (BSC) can be an effective framework for guiding infrastructure and operations (I&O) professionals toward the right set of metrics that focus on all aspects of continuity and resilience. This report also outlines the BSC methodology and how I&O professionals can apply it to their BTR practice.

Tags: Balanced Scorecard, Business Continuity & Disaster Recovery, Business Technology, Business Value of IT, Data Center Management, IT Infrastructure & Operations, IT Management, IT Measurements, IT Serving the Business, Metrics, Strategy, Planning & Governance of IT, Technology
US $ 499
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TABLE OF CONTENTS

  • Without New Metrics, BT Resiliency Programs Will Fail
  • Best Practices For Developing An Effective Metrics Scorecard
  • Develop Your Business Technology Resiliency Balanced Scorecard

  • RECOMMENDATIONS

    Put Your Business Technology Resilience Metrics Into Action
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