For Infrastructure & Operations Professionals

Develop Your Workforce Computing Balanced Scorecard

Why Read This Report

This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce computing initiatives. Identifying and implementing a comprehensive, relevant set of metrics that ensure IT is sufficiently enabling the business to succeed is challenging for infrastructure and operations (I&O) professionals, and workforce computing-related metrics typically end up in fragmented silos. Forrester's definition of workforce computing unifies disparate solutions that span desktops to mobile, physical and virtual to hybrid, IT-provided to externally sourced, and on-premises to cloud-hosted architectures. This requires I&O executives to take a strategic and systematic approach to identifying and capturing metrics that address the impact on technical and strategic business requirements. A proactive approach to measuring workforce computing capabilities enables I&O execs to be strategic, efficient, forward-looking, and adaptable.
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TABLE OF CONTENTS

  • Why Workforce Computing Metrics Are Critical To I&O's Success
  • Measuring Workforce Computing Efficacy Is A Continuous Process
  • Develop Your Workforce Computing Balanced Scorecard
  • RECOMMENDATIONS

    Put Your Workforce Computing Metrics To Action
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