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Description
Creepy marketing, creepy apps, and creepy experiences can lead to a creepy brand. That's bad. Companies that continuously ratchet up personalized, contextualized services will succeed. But it can backfire if your customers feel that you have crossed the creepiness line. Question: How can you deliver intensely digital personalized experiences to your customers without creeping them out? Answer: Learn about Forrester's Digital Creepiness Scale and best practices to design digital experiences that don't cross the creepiness line. Forrester Principal Analyst Mike Gualtieri shows you how.
Agenda:
- Forrester's Digital Creepiness Scale
- Everyone Rates Differently On The Creepiness Scale
- Six Steps To Get Close Without Getting Creepy
Key takeaways:
- Understand the definition of digital creepiness.
- Design more personal digital experiences without crossing the creepiness line.
- Learn six best practices.
Vendors mentioned: Google
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