Document Management

Document management refers to systems developed specifically for authoring and managing electronic documents.

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34 results in Reports

  • Document Management
  • For Enterprise Architecture Professionals

    Report:Convert Core Output To Digital Now

    Fifty Percent Of Core-System Output Will Be Digital By 2020

    The output from core systems is mostly communications of record — a monthly statement or a letter cancelling a policy. Forrester clients frequently ask about converting this type of output from...

    • Downloads: 139
  • For Enterprise Architecture Professionals

    Report:Developing The Value Side Of The DOCCM Business Case

    Enterprise architects (EAs) looking to help their business improve the customer experience now realize the potential of document output for customer communications management (DOCCM). At the same...

    • Downloads: 194
  • For CIO Professionals

    Report:Document Collaboration Vendor Landscape

    In 2009, Forrester produced The Forrester Wave™: Collaboration Platform to evaluate a maturing vendor landscape for document collaboration solutions. Since that report, the market has seen...

    • Downloads: 744
  • For CIO Professionals

    Report:The Forrester Wave™: Smart Process Applications, Q2 2013

    The 12 Smart Process App Vendors That Matter Most Today And How They Stack Up

    Smart process applications are a new and emerging category of applications designed to help CIOs and their firms improve the effectiveness of their human-centric business activities. But finding the...

    • Downloads: 708
  • For CIO Professionals

    Report:Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

    • Downloads: 585
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Multichannel Capture, Q3 2012

    Vendors Move Toward Mature Service Offerings

    If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients...

    • Downloads: 881
  • For CIO Professionals

    Report:Smart Process Applications Fill A Big Business Gap

    They Will Grow Twice As Fast As The Enterprise Application Market

    Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....

    • Downloads: 903
  • For Application Development & Delivery Professionals

    Report:Prepare For Paper Decline: Offload Output To Document Processing Service Providers

    Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management for document-intensive business processes. Three distinct...

    • Downloads: 774
  • For Application Development & Delivery Professionals

    Report:Use Efficient Document Service Providers To Offset High Document Costs

    Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management, for document-intensive business processes. Three distinct...

    • Downloads: 768
  • For Application Development & Delivery Professionals

    Report:The State Of The Document Processing Services Industry 2011

    Managed Print Services Show Steady Growth

    Business process professionals continue to recommend that organizations outsource non-core and declining document-intensive processes. At the same time, acceptance of outsourced document processing...

    • Downloads: 1360
  • For CIO Professionals

    Report:IBM Case Manager Productizes The Information Workplace

    The Information Workplace is moving from vision to reality. The best evidence is coming in the form of vendors offering broad, previously disparate functionality packaged together to solve common...

    • Downloads: 281
  • For Customer Experience Professionals

    Report:Three Ways To Drive Document Value

    How To Keep Documents From Being The Weak Link In Your Customer Experience

    Despite consumers' increasing online migration, documents — both paper and electronic — remain central to their relationships with many of the companies they do business with. But the...

    • Downloads: 479
  • For eBusiness & Channel Strategy Professionals

    Report:Case Study: Skandia UK Evolves Online And Improves Multichannel Communications

    In 2007, Skandia UK underwent a metamorphosis of its business, as its online investment business overtook its life and pensions business to become the largest business segment by total assets. More...

    • Downloads: 380
  • For CIO Professionals

    Report:SharePoint Server 2010: An Evolutionary Step Toward Content-Centric Middleware

    At the SharePoint Conference in October 2009, Microsoft disclosed the full functional road map for SharePoint Server 2010. Forrester views this release as evolutionary, not revolutionary. Since its...

    • Downloads: 1606
  • For Application Development & Delivery Professionals

    Report:Implementing Managed Print Services (MPS)

    Sourcing Is A Work In Progress For Many Enterprises

    Deteriorating market conditions have led to a renewed focus on office equipment optimization to save costs. Yet transition from the purchasing department's copier and fleet purchasing procedures to...

    • Downloads: 1043
  • For Enterprise Architecture Professionals

    Report:Collaboration, Search, And Compliance Drive 2010 ECM Investments

    Findings From Forrester's October 2009 Global Enterprise Content Management Online Survey

    Forrester recently surveyed 170 information and knowledge management (I&KM) professionals with decision-making roles in enterprise content management (ECM) about their plans for the coming year....

    • Downloads: 1181
  • For Infrastructure & Operations Professionals

    Report:TechRadar™ For I&O Professionals: Green IT 1.0 Technologies, Q2 2009

    Helping IT Ops Professionals Understand And Prioritize Green IT Hardware, Software, And Service Investments

    Green IT is on the rise. Even in the face of a weak economy, twice as many organizations expect to accelerate their green IT plans as expect to slow them down. Why is this? Green IT initiatives are...

    • Downloads: 1481
  • For Infrastructure & Operations Professionals

    Report:No Capex, No Problem: Eight "Guerrilla" Tactics To Reduce Facilities Costs Without Capital Investment

    Reducing facilities costs — such as energy, paper, and real estate — is a top priority in 2009 for IT infrastructure and operations (I&O) professionals as organizations look to cut...

    • Downloads: 724
  • Report:Best Practices: Customer Onboarding

    A Visible Target During Economic Uncertainty

    Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in...

    • Downloads: 2115
  • For Enterprise Architecture Professionals

    Report:The ROI Of Correspondence Management

    A Total Economic Impact™ Analysis Shows Return Possible Within A Year

    Companies spend millions of dollars managing customer correspondences. Automation through technologies such as enterprise content management (ECM) enables businesses to churn out countless paper and...

    • Downloads: 765
  • For CIO Professionals

    Report:Dude, Where's My Printer? Managed Print Services In Asia Pacific

    This document provides vendor strategists with an overview of managed print services (MPS) in APEJ. The report looks at managed print services by segment and by geography and lists predictions to...

    • Downloads: 7
  • For Sourcing & Vendor Management Professionals

    Report:Hot Companies To Watch: Q4 Update

    Profiles Of Emerging Companies And Technology Trends That Tech Vendors Need To Know About

    In this series, we highlight interesting new vendors and important technology trends. At Forrester, we've seen a strong interest in emerging technologies among our strategist clients as vendors seek...

    • Downloads: 659
  • For Enterprise Architecture Professionals

    Report:In Good Times And Bad, Document-Centric Web Transactions Lower Costs And Improve Experience

    Use BPM And DOM Technologies To Move To On-Demand Transactions

    Despite delivering tangible cost savings, document-centric transactions have moved to the Web rather slowly for a number of years. Yet the need for electronic statement delivery, tying customer...

    • Downloads: 612
  • For CIO Professionals

    Report:Organisations Should Trust SharePoint (Kind Of)

    While Microsoft SharePoint does not include features available in more advanced document repositories, Hydrasight notes that it does however meet the base criteria for secure and auditable...

    • Downloads: 6
  • For Application Development & Delivery Professionals

    Report:Forrester TechRadar™: Enterprise Content Management, Q2 2008

    Content Services Are Disruptive; Imaging Delivers High Business Value

    The volume of emails, video, documents, Web sites, collaborative workspaces, scanned images, corporate records, blogs, statements, and other types of content continues to explode. Enterprises don't...

    • Downloads: 2748