Forrester

For CIO Professionals

Report:The Forrester Wave™: Smart Process Applications, Q2 2013

The 12 Smart Process App Vendors That Matter Most Today And How They Stack Up

Smart process applications are a new and emerging category of applications designed to help CIOs and their firms improve the effectiveness of their human-centric business activities. But finding the...

• Downloads: 204
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For CIO Professionals

Report:Office 2013: A Breakthrough In Productivity

Highly Integrated With A Risk Of Lock-In

Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

• Downloads: 334
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: Multichannel Capture, Q3 2012

Vendors Move Toward Mature Service Offerings

If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients...

• Downloads: 590
• Comments: 1

For CIO Professionals

Report:Smart Process Applications Fill A Big Business Gap

They Will Grow Twice As Fast As The Enterprise Application Market

Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....

• Downloads: 636
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For Application Development & Delivery Professionals

Report:Prepare For Paper Decline: Offload Output To Document Processing Service Providers

Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management for document-intensive business processes. Three distinct...

• Downloads: 654

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Document Output For Customer Communications Management, Q3 2011

Vendors Target Interactive Use Cases And Corporate Solutions

In Forrester's 36-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found improved product capabilities to support structured, interactive, and...

• Downloads: 1259

For Application Development & Delivery Professionals

Report:Use Efficient Document Service Providers To Offset High Document Costs

Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management, for document-intensive business processes. Three distinct...

• Downloads: 669

For Application Development & Delivery Professionals

Report:The State Of The Document Processing Services Industry 2011

Managed Print Services Show Steady Growth

Business process professionals continue to recommend that organizations outsource non-core and declining document-intensive processes. At the same time, acceptance of outsourced document processing...

• Downloads: 1210
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For CIO Professionals

Report:IBM Case Manager Productizes The Information Workplace

The Information Workplace is moving from vision to reality. The best evidence is coming in the form of vendors offering broad, previously disparate functionality packaged together to solve common...

• Downloads: 271

For Customer Experience Professionals

Report:Three Ways To Drive Document Value

How To Keep Documents From Being The Weak Link In Your Customer Experience

Despite consumers' increasing online migration, documents — both paper and electronic — remain central to their relationships with many of the companies they do business with. But the...

• Downloads: 448

For eBusiness & Channel Strategy Professionals

Report:Case Study: Skandia UK Evolves Online And Improves Multichannel Communications

In 2007, Skandia UK underwent a metamorphosis of its business, as its online investment business overtook its life and pensions business to become the largest business segment by total assets. More...

• Downloads: 354

For CIO Professionals

Report:SharePoint Server 2010: An Evolutionary Step Toward Content-Centric Middleware

At the SharePoint Conference in October 2009, Microsoft disclosed the full functional road map for SharePoint Server 2010. Forrester views this release as evolutionary, not revolutionary. Since its...

• Downloads: 1565

For Application Development & Delivery Professionals

Report:Implementing Managed Print Services (MPS)

Sourcing Is A Work In Progress For Many Enterprises

Deteriorating market conditions have led to a renewed focus on office equipment optimization to save costs. Yet transition from the purchasing department's copier and fleet purchasing procedures to...

• Downloads: 970

For Enterprise Architecture Professionals

Report:Collaboration, Search, And Compliance Drive 2010 ECM Investments

Findings From Forrester's October 2009 Global Enterprise Content Management Online Survey

Forrester recently surveyed 170 information and knowledge management (I&KM) professionals with decision-making roles in enterprise content management (ECM) about their plans for the coming year....

• Downloads: 1158

For Enterprise Architecture Professionals

Report:Imaging Investments Keep Coming In Slow March Across The Digital Divide

This data chart includes new digital imaging data.

For Sourcing & Vendor Management Professionals

Report:Xerox's Acquisition Of ACS Underscores A Converging Market

The Company Makes A Bold Services Play

On September 28, 2009, Xerox announced that it was purchasing the business process outsourcing (BPO) company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Coming...

• Downloads: 276

For Application Development & Delivery Professionals

Report:Xerox Jolts The Document Processing Services Market With A Major BPO Acquisition

Xerox's Acquisition Underscores BPO, ITO, And DPS Convergence

On September 28, 2009, Xerox announced the purchase of business process outsourcing company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Xerox's acquisition...

• Downloads: 421

For Enterprise Architecture Professionals

Report:Case Study: ABN AMRO Cuts Costs, Improves Data Quality In Document Output And Core Apps

Today's customer communications demand seamless coordination between print and online channels. For regulated industries like financial services and insurance, documents require exacting standards to...

• Downloads: 413

For Application Development & Delivery Professionals

Report:Best Practices: Mastering Output Options For Customer Communications

Simple Ways To Cut Costs And Improve Customer Experiences Are Hard To Achieve

A new generation of document output for customer communications management (DoCCM) technology promises to reduce costs, improve the customer experience, and expand output beyond the print channel....

• Downloads: 920

For Enterprise Architecture Professionals

Report:The Forrester Wave™: Document Output For Customer Communications Management, Q2 2009

No Overall Market Leader Emerges As Vendors Build Out DOCCM Capabilities

In Forrester's 95-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found no overall Leader across all segments; however, numerous Strong Performers...

• Downloads: 1704

For Infrastructure & Operations Professionals

Report:TechRadar™ For I&O Professionals: Green IT 1.0 Technologies, Q2 2009

Helping IT Ops Professionals Understand And Prioritize Green IT Hardware, Software, And Service Investments

Green IT is on the rise. Even in the face of a weak economy, twice as many organizations expect to accelerate their green IT plans as expect to slow them down. Why is this? Green IT initiatives are...

• Downloads: 1437

For Infrastructure & Operations Professionals

Report:No Capex, No Problem: Eight "Guerrilla" Tactics To Reduce Facilities Costs Without Capital Investment

Reducing facilities costs — such as energy, paper, and real estate — is a top priority in 2009 for IT infrastructure and operations (I&O) professionals as organizations look to cut...

• Downloads: 692

For Enterprise Architecture Professionals

Report:Best Practices: Customer Onboarding

A Visible Target During Economic Uncertainty

Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in...

• Downloads: 1954
• Comments: 1
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For Enterprise Architecture Professionals

Report:The ROI Of Correspondence Management

A Total Economic Impact™ Analysis Shows Return Possible Within A Year

Companies spend millions of dollars managing customer correspondences. Automation through technologies such as enterprise content management (ECM) enables businesses to churn out countless paper and...

• Downloads: 720

For CIO Professionals

Report:Dude, Where's My Printer? Managed Print Services In Asia Pacific

This document provides vendor strategists with an overview of managed print services (MPS) in APEJ. The report looks at managed print services by segment and by geography and lists predictions to...

• Downloads: 4