About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Doug serves Infrastructure & Operations Professionals. He leads a research team of analysts responsible for delivering research and consulting solutions to address clients' most pressing challenges in: data center — consolidating, converging, and optimizing server, storage, and networks, private and public cloud computing, and build versus buy facilities decisions; end user computing — provisioning, managing, and virtualizing desktop and mobile devices, unified communications, and branch office networking; IT operations and resiliency environments — IT service management, IT infrastructure library (ITIL) best practices, end-to-end monitoring, automation, disaster recovery, high availability, and backup; and organizational maturity — organizational design, metrics, strategic rightsourcing, innovation, and customer-centricity.
Previously at Forrester, Doug was a principal analyst on the Infrastructure & Operations research team focused on sustainable (or green) IT trends, planning, strategy, and best practices, as well as key IT infrastructure and operations priorities and infrastructure assessments.
Prior to joining the Infrastructure & Operations research team, Doug was the global council manager for the Forrester Leadership Boards IT Infrastructure & Operations Council, a best-practice community for senior IT executives in $1 billion-plus organizations. In this role, Doug regularly advised and facilitated peer-to-peer interactions with clients on their strategies, priorities, and best practices. Doug was also an advisor on the Forrester Leadership Boards Enterprise Architecture Council.
Prior to Forrester, Doug lived and worked in Australia and France as the vice president of strategy and business development for Red Oxygen, a wireless communications startup. In addition, Doug co-created CU Networks, a computer networking and servicing startup, serving the students of the University of Colorado at Boulder.
Doug holds a B.S. in finance from University of Colorado at Boulder and was awarded the Undergraduate Certificate in Entrepreneurial Excellence.
Helping IT Ops Professionals Understand And Prioritize Green IT Hardware, Software, And Service Investments
Green IT is on the rise. Even in the face of a weak economy, twice as many organizations expect to accelerate their green IT plans as expect to slow them down. Why is this? Green IT initiatives are...
Infrastructure and operations (I&O) departments are currently in a state of flux. Beyond increasing centralization, I&O departments are reorganizing to become service-oriented or are at least...
Defining The Smart City, Its Drivers, And The Role Of The CIO
Cities are becoming "smarter," as governments, businesses, and communities increasingly rely on technology to overcome the challenges from rapid urbanization. What makes a "smart city" smart is the...
Insights From The Forrester IT Infrastructure & Operations Council
Every six months, Forrester fields a survey to members of its IT Infrastructure & Operations (I&O) Council to ascertain their top priorities for the following six months. Forrester's I&O Council...
What Are The Financial Benefits Of Green IT?
Don't be fooled: Green IT is as much about the greenbacks as it is about reducing the environmental impact of operating IT and the business. In fact, financial motivation — not environmental...
Measure Your Green IT Baseline Or Risk Being Caught With Your Pants Down
Awareness for green IT is increasing, driven by corporatewide greening efforts as well as practical IT concerns like running out of space, power, or budget. As a result, IT ops executives are tasked...
PC Power Management Best Practices And Software Can Save Millions
Enterprise PCs are wasting money. Far too many organizations leave economic and environmental value on the table by not reducing PC-related energy costs. Unfortunately, common misconceptions —...
Introducing Forrester's Green IT Maturity Assessment Methodology
CIOs recognize the importance of environmental considerations in planning IT operations, but they are often unsure about how to put that recognition into action. With sustainability rising on the...
Reducing facilities costs — such as energy, paper, and real estate — is a top priority in 2009 for IT infrastructure and operations (I&O) professionals as organizations look to cut...
Empower Users With Desktop Transformation, Achieve Cloud Economics In The Data Center, And Improve Productivity With Industrialized Operations
In 2011, your business views IT as a source of productivity and competitiveness more than ever. At the same time, however, it's becoming much easier for empowered employees to act on their technology...
IT Leadership Should Position IT As An Enabler Of The Green Enterprise
Information technology can be a critical enabler to what Forrester calls the "green enterprise" — an organization that actively reduces the environmental impact across its value chain...
Understanding The Smart Grid Ecosystem And Its Risks
Smart grid is the counterpart of the "cloud" in the utility world — everyone is talking about it. You can define smart grid in many ways, but simply put, it is the digitization of the power...
How One IT Ops Group Generated Eco(nomic) Value By Removing Underutilized Apps And The Infrastructure Tied To Them
Sprint's end goal was to cut costs, increase capacity, and reduce the carbon footprint of IT infrastructure in the data center — but that's not where they started. Recognizing that the data...
This calculator identifies and quantifies your green IT baseline -- an annual estimate of the energy consumption (kilowatt hour), CO2 emissions, and dollar costs of operating your current IT...
Green IT awareness and action are on the rise. In 2008, Forrester received 130 inquiries from IT end user professionals on green IT, the majority of which focused on benchmark data — such as...
Virtualize More, Virtualize More Efficiently, Virtualize On More-Efficient Servers
Server virtualization is already saving you money, so why not save some more? Reducing energy costs is among the many reasons to virtualize servers. It's increasingly attractive, since the costs to...
This calculator quantifies the energy, CO2 emissions, and cost savings of PC Power Management.
Take Advantage Of Public And Private Cloud To Deliver Energy, Carbon, And E-Waste Efficiencies
Cloud-based server, storage, and network infrastructure — also called infrastructure-as-a-service (IaaS) — will inherently deliver green IT benefits: lower energy costs, carbon emissions,...
How A Virtual Firm's IT Can Be Greener, More Accessible, And More Redundant Than Traditional Office Environments
PerkettPR made its strategic, and definitive, decision to focus investment on quality staff — not office space. Since its inception in 1998, the company has been a virtual organization with no...
In 2008, KPMG set a number of corporatewide environmental goals, including a 25% reduction in carbon dioxide (CO2) emissions by 2010. And like many firms in the service industry, the operation of IT...
Position Green IT As An Enabler Of Broader Business And Technology Priorities
Although only 26% of organizations have budget directly allocated to green IT, Forrester finds that adoption of green IT is much higher, approaching 70% in areas of the data center and distributed...
Findings From The UK Green IT 08 Conference & Exhibition, May 2008
IT professionals and line-of-business managers across a range of industries met at the UK Green IT 08 Conference & Exhibition in May to discuss the implications of operating in a business environment...
Measure Your Green IT Baseline Or Risk Being Caught With Your Pants Down
Is green IT your emperor with no clothes? It is if you've invested in green IT with the promise of reducing energy costs but haven't measured your energy baseline. Without a baseline, IT leaders...
New data shows that most enterprises consume more electrical outside the data center than in. This data chart shows breakdown by region, industry, and company size.
To Maximize Value, I&O Leaders Must Hire Green IT Managers Now
Most firms lack a comprehensive green IT strategy to deliver the consistent, repeatable, and measurable results that infrastructure and operations (I&O) leaders expect. To turn this situation around,...