Duncan Jones

Vice President, Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Duncan primarily contributes to Forrester's offerings for Sourcing & Vendor Management Professionals. He is a leading expert on software pricing and licensing and helps clients understand and address the effect of technology changes on software contracts. By researching enterprises' experience in dealing with large software vendors, including their negotiation successes and the problems they encountered later in the relationship, Duncan helps clients create and execute sound negotiation strategies and get advantageous software license and maintenance agreements.

He is also a leading expert on ePurchasing technologies, such as eProcurement, eSourcing, and electronic invoice presentment and payment (EIPP), and he advises clients on their application strategy in this area, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester, Duncan worked for QAD, an international provider of enterprise solutions for manufacturing companies in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. He held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.


Education

Duncan has a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

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53 results in Reports

  • Duncan Jones
  • Packaged Applications
  • For Sourcing & Vendor Management Professionals

    Report:Measure Your Software Sourcing Maturity To Identify Improvement Priorities

    Assessment: The Strategic Software Sourcing Playbook

    Does your organization already practice strategic software sourcing, or is it still relying on reactive procurement? This report explains how to assess your software sourcing team's current state so...

    • Downloads: 103
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Align Your Commercial Approach With Your Software Category Sourcing Strategy

    Vision: The Strategic Software Sourcing Playbook

    This report describes Forrester's vision of strategic software sourcing for sourcing and vendor management (SVM) executives. It is more difficult than ever for software sourcing professionals to meet...

    • Downloads: 134
  • For Sourcing & Vendor Management Professionals

    Report:Demand Pricing That Matches Business Value — The Radical Sourcing Trend For 2013

    Landscape: The Strategic Software Sourcing Playbook

    This report describes the software pricing and licensing landscape and explains why it makes it so important for sourcing and vendor management executives to implement Forrester's strategic software...

    • Downloads: 315
  • For Sourcing & Vendor Management Professionals

    Report:Get Better Software Deals By Aligning Your Sourcing Strategy And Commercial Approach

    Executive Overview: The Strategic Software Sourcing Playbook

    This report outlines how sourcing and vendor management (SVM) executives can implement Forrester's strategic software sourcing model. Our research has shown us that transactional procurement is...

    • Downloads: 224
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Good Software Deals Balance Price, Flexibility, And Risk Mitigation

    Metrics: The Strategic Software Sourcing Playbook

    This report describes the metrics that form part of Forrester's solution for sourcing and vendor management (SVM) executives who are moving to strategic software sourcing. Too many sourcing...

    • Downloads: 149
  • For Sourcing & Vendor Management Professionals

    Report:The SAP/Ariba Merger Will Not Be Frictionless

    'Ariba, An SAP Company' Faces Many Challenges But Will Do Better Than SAP's Previous ePurchasing Acquisition

    SAP's proposed $4.3 billion acquisition of Ariba has shaken the ePurchasing market. Customers of both companies want to know if their products face an uncertain future, since it's unlikely that SAP...

    • Downloads: 277
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Transform Your Strategic Supplier Relationships From Duels Into Duets

    Performance Management: The Strategic Software Sourcing Playbook

    This report describes performance management by sourcing and vendor management leaders as part of Forrester's strategic software sourcing approach. Our conversations with clients and surveys with...

    • Downloads: 511
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:A Buyer's Guide To Invoice-To-Pay Solutions

    Twelve Invoice-To-Pay Technologies And Where They Fit In Forrester's Road Map To Accounts Payable Invoice Processing Excellence

    Procurement and finance managers struggling with inefficient invoice-to-pay (I2P) processes are often confused by the plethora of diverse technology products and services that are available today,...

    • Downloads: 525
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Updated Q4 2011: Forrester's Software Contract Review Checklist

    Use This Tool To Identify And Fix Common Problems In Software License Agreements

    You've been given a 30-page software contract, with no time to review it properly and an impossible deadline by which to issue a purchase order. Moreover, the contract includes URL links to various...

    • Downloads: 632
  • For Sourcing & Vendor Management Professionals

    Report:Three Key Tips To Optimizing Your Commercial Relationship With SAP

    Encourage SAP To Adapt To Current Licensing Trends

    Many sourcing and vendor management professionals are currently facing tough negotiations with SAP, which does over 40% of its license business in the fourth quarter. The challenge, however, is...

    • Downloads: 345
  • For Sourcing & Vendor Management Professionals

    Report:Introducing Software License Optimization

    Continuous Improvement: The Strategic Software Sourcing Playbook

    This report describes how sourcing and vendor management leaders can practice continuous improvement as part of Forrester's strategic software sourcing approach. Software asset management (SAM), as...

    • Downloads: 706
  • For Sourcing & Vendor Management Professionals

    Report:Supplier Risk And Performance Management Software: The Criteria To Look For In A System

    In a climate of increased regulation and greater economic, political, and environmental risk, savvy sourcing professionals are investing in supplier risk and performance management (SRPM) software to...

    • Downloads: 495
  • For Sourcing & Vendor Management Professionals

    Report:FAQs About Supplier Risk And Performance Management Software

    Forrester clients have many questions about supplier risk and performance management (SRPM), one of the newest, fastest growing ePurchasing software categories. These questions range from which...

    • Downloads: 327
  • For Sourcing & Vendor Management Professionals

    Report:Best Practices For Surviving Software Compliance Audits

    Control Each Stage Of The Process To Minimize The Risks

    Forrester clients continue to face increasing software audit activity as more publishers institute license compliance processes or expand their existing programs. This report will summarize the best...

    • Downloads: 379
  • For Sourcing & Vendor Management Professionals

    Report:Buyers Should Reject Unfair Licensing Rules

    Align With Your Peers Against Five Unpopular Policies To Persuade Software Companies To Soften Their Approach

    More than 150 clients voted in Forrester's survey of opinions on 15 controversial software licensing policies, and their responses give a damning indictment of these policies and the companies that...

    • Downloads: 345
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Contract Life-Cycle Management, Q2 2011

    Upside Software Leads The ePurchasing Suites And ERP Giants In Our Evaluation Of Specialist CLM Products

    Contract life-cycle management (CLM) products are more than merely document repositories; they streamline the authoring process, aid compliance tracking, and reduce overall contract administration...

    • Downloads: 1187
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Consider These Five Criteria When Choosing A Microsoft Volume Licensing Program

    Key Factors When Evaluating Enterprise Agreements Against Alternatives

    Selecting the right Microsoft volume licensing program is a major decision for IT sourcing and vendor management executives and it gets more complicated every year. This report analyzes the key...

    • Downloads: 532
  • For Sourcing & Vendor Management Professionals

    Report:Five Tips For Negotiating With Oracle

    How To Get The Most From Negotiations With This Powerful Supplier

    Oracle is a successful, growing technology giant that generates many questions from sourcing and vendor management professionals. You ask us how you know if you've got a good deal — and how to...

    • Downloads: 617
  • For Sourcing & Vendor Management Professionals

    Report:Software Pricing And Licensing Trends 2011

    Software Sourcing Leaders Should Create Sourcing Strategies That Take Advantage Of Profound Changes In The Software Market

    In 2011, Forrester expects to see major changes in the pricing and licensing approaches of traditional software providers. Increasing tension between vendors' insatiable demands for revenue and...

    • Downloads: 1607
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: eProcurement Solutions, Q1 2011

    Procure-To-Pay Specialists Ariba And Basware Still Lead, But The ERP Suites Have Closed The Gap

    In Forrester's 70-criteria evaluation of eProcurement solutions, we found that Ariba and Basware led the pack because of their superior user experience and wider supplier enablement capability....

    • Downloads: 1454
  • For Sourcing & Vendor Management Professionals

    Report:Software Contract Review Checklist

    You've been given a 30-page software contract, with no time to review it properly and an impossible deadline by which to issue a purchase order. Moreover, the contract includes URL links to various...

    • Downloads: 36
  • For Sourcing & Vendor Management Professionals

    Report:Updated Q4 2010: Check Your Software License Agreement For These Common Flaws

    Update Familiar Contract Clauses To Accommodate Technology Changes

    When working with individual clients, Forrester sees many software license agreements that are seriously flawed. Some common problems: the contracts fail to explain clearly what the buyer has to...

    • Downloads: 506
  • For Sourcing & Vendor Management Professionals

    Report:Topic Overview: Software Pricing And Licensing

    Rapid technology evolution continually undermines familiar software pricing and licensing constructs. Forrester regularly highlights important issues that affect IT sourcing and vendor management...

    • Downloads: 816
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Great Price, Shame About The Deal

    Fixating On The Headline Discount Leads Software Buyers Astray — The Best Software Deals Balance Price, Flexibility, And Risk Mitigation

    If you're a software sourcing professional, your main performance metric is probably pushing you in the wrong direction. You want to get an all-around good deal that includes vital long-term...

    • Downloads: 306
  • For Sourcing & Vendor Management Professionals

    Report:Per-Processor Licensing — It's All About Core Values

    Software Buyers Should Evaluate The Long-Term Cost Implications Of Software Companies' Differing Approaches To Advances In Chip Technology

    What, exactly, is a processor? IT sourcing professionals are finding it increasingly hard to answer this apparently simple question when applying their "per-CPU" hardware-based software license...

    • Downloads: 422
 
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