FOR IMMEDIATE RELEASE

Forrester: Top Corporate Software Priority Is Modernizing Legacy Applications
Business Data Services Survey Illustrates Enterprise And SMB Software Trends In North America And Europe

Cambridge, Mass., June 8, 2009 . . . Modernizing key legacy applications is the top software initiative for businesses this year, according to a new survey by Forrester Research, Inc. (Nasdaq: FORR). The survey of more than 2,200 IT executives and technology decision-makers in North America and Europe is Forrester's largest annual study of software spending and adoption trends for both enterprises and small and medium-size businesses (SMBs) and is part of Forrester's Business Data Services (BDS) series. BDS provides an extensive data set for B2B Market Research professionals' go-to-market strategy assessments.

"The costs of operating monolithic legacy applications makes them unsustainable, and these survey results show that firms are seeking efficient ways to modernize," said Jean-Pierre Garbani, vice president and principal analyst at Forrester. "Companies are willing to adapt their business processes to cheaper packaged software solutions rather than wait for custom applications. Automation is the key to IT's future."

"By freeing up money from software budgets, IT departments will be able to support more innovative projects across their organizations," added R "Ray" Wang, vice president and principal analyst at Forrester. "Right now, every bit of competitive advantage can help, so focusing on activities that cut overall operations costs or develop better customer offerings is paramount."

Updating key legacy applications was cited as the top initiative for both enterprises and SMBs at 64 percent and 55 percent, respectively. More than one-quarter of enterprises and more than one-fifth of SMBs said that updating and modernizing key legacy applications is very important. Top-line overviews of the full survey responses are available to Forrester RoleView™ clients. Subscribers to Forrester's Business Data Services receive more detailed data and access to unlimited custom data cuts. Other key highlights of the survey include:

• Software budgets will hold relatively steady. Enterprises allocated 16 percent of their IT operating budgets toward expensed software costs in 2008 and plan to allocate 17 percent over the next year. SMBs allocated 19 percent toward expensed software costs in 2008 and plan to allocate 19 percent in the next 12 months.
• Reducing IT costs and improving integration are top goals. Eighty-one percent of enterprises consider reducing IT costs to be an important goal, with improving integration between applications not too far behind at 77 percent. Seventy-one percent of SMBs consider improving integration to be important, with reducing IT costs and using information technologies to increase innovation next.
• Software-as-a-service (SaaS) concerns and barriers have diminished. Compared with 2008, the 2009 landscape for SaaS is looking brighter, but there are still some bumps along the road to adoption. Currently, at 31 percent, security concerns are the most commonly cited reason why enterprises aren't interested in SaaS. At 39 percent, total ownership costs represent the top concern for SMBs that aren't interested in SaaS.
• Packaged applications are preferred. When implementing a major application, a packaged application or application modules are the most preferred deployment options for 33 percent of enterprises and 45 percent of SMBs. The next preferred option for both is a tailored solution assembled from existing custom and packaged application modules. Few firms prefer to turn to SaaS or a hosted solution.

"The State Of Enterprise Software: 2009" report is currently available to Forrester RoleView clients and can be purchased directly at www.forrester.com/go?docid=54466. "The State Of SMB Software: 2009" report is currently available to Forrester RoleView clients and can be purchased directly at www.forrester.com/go?docid=54556.

More information about Forrester's Business Data Services and custom data analyses for B2B Market Research professionals is available at www.forrester.com/Products/MarketResearch/Business.

About Forrester Research

Forrester Research, Inc. (Nasdaq: FORR) is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. Forrester works with professionals in 19 key roles at major companies providing proprietary research, consumer insight, consulting, events, and peer-to-peer executive programs. For more than 25 years, Forrester has been making IT, marketing, and technology industry leaders successful every day. For more information, visit www.forrester.com.

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