Executive Summary (This is a document excerpt)

Online advice has flopped in its first incarnation as a standalone Web tool for consumers -- finance firms now retreat to advice for advisors. What firms need are dual-interface advice tools for a seamless handover between self-service and human advice.

Buy Risk-Free

Download and print PDF immediately. Price: US $195

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.