For Business Process & Applications Professionals
(Length: 3 pages)
Executive Summary (This is a document excerpt)
This is the first in the brief series, "CRM Status." We asked execs from large firms in North America about their CRM plans. Their answers represent good news for self-service and analytics vendors.
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Archived Teleconference:
Service Versus Low Prices: The Battle For Loyalty
Original air date: Friday, October 16, 2009
Original air date: Friday, October 16, 2009
Also in this series:
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