For Business Process Professionals
(Length: 3 pages)
Executive Summary (This is a document excerpt)
This is the first in the brief series, "CRM Status." We asked execs from large firms in North America about their CRM plans. Their answers represent good news for self-service and analytics vendors.
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Archived Teleconference:
The 2010 Customer Experience Index
Original air date: Thursday, February 18, 2010
Original air date: Thursday, February 18, 2010
Also in this series:
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