Forrester: - Making Leaders Successful Every Day |
Search Forrester.com |
|||||||||||
Global Navigation
Local Navigation |
||||||||||||
|
For Business Process Professionals
(Length: 6 pages)
February 24, 2003 CRM Status: Consultants And Offshore Satisfy Usersby Bruce D. Temkin with Liz Herbert Executive Summary (This is a document excerpt)This is the final brief in the CRM Status series." We asked execs from large North American firms about their CRM efforts. They're satisfied with consultants but plan to spend less. More money will flow to outsourced and offshore call centers in 2003. Buy Risk-FreeDownload and print PDF immediately. Price: US $195 Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase. Already a Forrester Client?
|
Archived Teleconference:
The 2010 Customer Experience Index
Original air date: Thursday, February 18, 2010 Also in this series:
|
||||||||||||||||||||