(Length: 3 pages)
November 12, 2003
Phones Rule The Ownerless Customer Experience
with Bob Chatham, Nicole Belanger
Executive Summary (This is a document excerpt)
This is the first brief in the "State Of Customer Experience" series. For most of our respondents, there's no one individual responsible for overall customer experience, and phone interactions get top marks.
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Archived Teleconference:
Service Versus Low Prices: The Battle For Loyalty
Original air date: Friday, October 16, 2009
Original air date: Friday, October 16, 2009
Also in this series:
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