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(Length: 3 pages)
November 12, 2003 Phones Rule The Ownerless Customer Experienceby Bruce D. Temkin with Bob Chatham, Nicole Belanger Executive Summary (This is a document excerpt)This is the first brief in the "State Of Customer Experience" series. For most of our respondents, there's no one individual responsible for overall customer experience, and phone interactions get top marks. Buy Risk-FreeDownload and print PDF immediately. Price: US $195 Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase. Already a Forrester Client?
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Archived Teleconference:
The 2010 Customer Experience Index
Original air date: Thursday, February 18, 2010 Also in this series:
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