(Length: 3 pages)
November 12, 2003
Phones Rule The Ownerless Customer Experience
by Bruce D. Temkin
with Bob Chatham, Nicole Belanger
Executive Summary (This is a document excerpt)
This is the first brief in the "State Of Customer Experience" series. For most of our respondents, there's no one individual responsible for overall customer experience, and phone interactions get top marks.
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Archived Teleconference:
The 2010 Customer Experience Index
Original air date: Thursday, February 18, 2010
Original air date: Thursday, February 18, 2010
Also in this series:
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