(Length: 6 pages)
December 18, 2003
Online Pharmacies: Prepare For Medicare
with Bradford J. Holmes, Lynne "Sam" Bishop
Executive Summary (This is a document excerpt)
Online pharmacies may top health plans on site usability, but the sites are far from perfect. Leaders like Medco, Walgreens, and CVS should address user-frustrating shortcomings now to prepare for card-carrying Medicare customers in 2004.
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Archived Teleconference:
Customer Experience Measurement Jam
Original air date: Thursday, August 11, 2011
Original air date: Thursday, August 11, 2011
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