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Marketing & Advertising, Globalization & Localization, Expert Reviews, Centers of Expertise, Consumer Financial Services, Customer Experience Management, IT Organization, Travel, Financial Services, IT Management, Product & Solutions Strategies, Consumer Electronics, Retail Customer Experience, High-Tech, Design & Usability Processes, Customer Experience, Retail, Brand & Product Web Sites, Consumer Retail & CPG, Consumer Technology Adoption, Automotive Customer Experience, Interactive Marketing, Competitive Analysis, Web Site Design, Rich Internet Applications, Social Computing & Web 2.0, Travel Customer Experience, Best Of the Web, Consumer Travel, Scenario Design, Automotive

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The Brand/Industry Matrix November 2008
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Build Brand With Web Destination Sites December 2008
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How Web Sites Contribute To Brand Value March 2009
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How To Manage Global Brands Online June 2009
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Web Site Layout That Builds Brands January 2009
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Recent Media Citations
Mint (India), "Website Copy That Builds Brands," September 22, 2008
DM Review, "Does BI Have To Be Extroverted, Introverted Or Both?" August 1, 2008
Boston Globe, "Helping Runners Stay On Right Track," June 30, 2008
CIO, "How PayPal Keeps E-Commerce Humming in 15 Languages at Once," March 14, 2008
1to1 Magazine, "Lexus And Porsche Zoom Ahead Online," January 10, 2008