Forrester: - Making Leaders Successful Every Day

	Connie Moore Vice President, Research Director

Research Coverage

Information & Knowledge Management, Business Process Optimization, IT Organization, Enterprise Content Management, Enterprise Collaboration, Organizational Design & Change Management, IT Management, Packaged Applications, Collaboration Strategy, Business Process Management

Research Focus

Connie serves Information & Knowledge Management professionals and leads a team that provides advice and research focused on business intelligence, data warehousing, data quality, business process management, enterprise content management, collaboration, Web 2.0, and information access and learning. Connie's recent research efforts have focused on dynamic business applications that support design for people, build for change, and the intersection of Information Workplace, Web 2.0, and the changing workforce.

Previous Work Experience

Connie came to Forrester through its acquisition of Giga Information Group in 2003. She has more than 25 years of experience in the IT industry and has been an analyst for 17 years. Most of her research focuses on business process management, enterprise content management, and more recently, the Information Workplace. Prior to joining Giga, Connie managed BIS Strategic Decisions' European IT Consulting Group, headquartered in the United Kingdom. Before then, Connie was vice president of product marketing at TDC (now part of BancTec), a manufacturer of high-end document capture systems. She was also a manager with Andersen Consulting (now Accenture), specializing in document management, document imaging, and end user computing. Earlier, Connie was with Wang Laboratories, where she managed Wang's technical support resources for the US Department of Defense and intelligence agencies. She began her career in IT and management at Mathematica Policy Research.

Recently, Connie co-championed Forrester's 2007 Technology Leadership Forum with the theme of "Design for People, Build for Change" and will co-champion the Forrester's 2008 Technology Leadership Forum, themed as "Embrace Technology Chaos, Deliver Business Results." Connie is a widely sought speaker. She has spoken at many industry events, chaired 10 business process and workflow conferences in Europe and the United States, and co-chaired Giga's "Leveraging Knowledge" conference. Connie also served as a director of AIIM International, the premier association for the content management industry.

Education

Connie attended the University of North Carolina at Chapel Hill and holds a B.A. in political science and history from East Carolina University and an M.B.A. in information systems from George Washington University.

Latest Research

Planned Research