Information & Knowledge Management, Document Process Outsourcing, Document Imaging, eForms, & Information Capture , Outsourcing, Business-To-Business eCommerce, IT Services, B2B Integration, Enterprise Content Management, eBusiness/eCommerce, Packaged Applications, Business Process Management
Craig serves Information & Knowledge Management professionals. He is a leading expert on information management and enterprise content management (ECM), with a specific focus on electronic forms, document imaging, document management, document output management, document processing services, and document-centric BPM. He also provides guidance on financial services, corporate governance business process, and content-related issues.
Craig brings a wealth of experience and knowledge to Forrester through his 20 years experience in IT and enterprise content management. Most recently, Craig was a vice president at ADP, focused on next-generation solutions for its document management business. Craig was also a co-founder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including stints at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market, which was released in 2005.
Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.
The Persuasive Content Architecture July 02, 2008 (Rating: 10) BookmarkPDF
The BPM COE Is Here: Now What? June 20, 2008 (Rating: 9) BookmarkPDF
Market Overview: Document Processing Services April 29, 2008 (Rating: 7) BookmarkPDF
Best Practices: Distributed Output Services April 17, 2008 BookmarkPDF
Enterprise Content Management's Next Step Forward February 29, 2008 (Rating: 9) BookmarkPDF
Microsoft SharePoint Governance: Get Control Now January 2009 Receive an alert when this document is published: email RSS
Can BPMS And DOM Help Tackle Web-Based Transaction Management? January 2009 Receive an alert when this document is published: email RSS
The Forrester Wave: Document Output Management, Q1 2009 February 2009 Receive an alert when this document is published: email RSS
