Customer Relationship Management, Sales Force Management, Software As A Service, Outsourcing, High-Tech, IT Services, Financial Services, Telecommunications Services, Professional Services, Packaged Applications, Partner Relationship Management
Pete serves Business Process & Applications professionals. His focus is on sales force automation (SFA) and mobile customer relationship management (CRM). As part of his CRM coverage, he also researches partner relationship management and software-as-a-service (SaaS).
Prior to joining Forrester, Pete served as a program manager for Molecular, a middle-tier user experience design and Web technology services firm based in Watertown, Mass. While at Molecular, Pete's responsibilities focused on account management as well as planning, managing, and overseeing delivery of experience design and Web site development projects for clients in the financial services, retail, and public services arenas. Pete also served as a senior consultant with KPMG Peat Marwick (now BearingPoint) for nearly five years where he managed and supported CRM software implementations for clients in the publishing, professional services, and automotive industries.
Pete earned his M.B.A. from Babson College and also holds a B.A. in economics from Connecticut College.
Mobilizing Sales To Handheld Devices May 09, 2008 (Rating: 7) BookmarkPDF
Case Study: High 5 Sportswear Scores Big With A Smart SaaS CRM Implementation May 07, 2008 BookmarkPDF
Market Overview: SFA And PRM Solutions March 21, 2008 BookmarkPDF
Fifteen Vendors To Bridge Your SFA Gaps November 20, 2007 BookmarkPDF
CRM Wave - Sales Management Solutions October 2008 Receive an alert when this document is published: email RSS
B2B eCommerce Market Overview July 2008 Receive an alert when this document is published: email RSS
B2B Ecommerce Assessment Framework January 2009 Receive an alert when this document is published: email RSS
TEI: SaaS vs On Premise CRM January 2009 Receive an alert when this document is published: email RSS
The State of Incentive Compensation Mgmt December 2008 Receive an alert when this document is published: email RSS
Pete enjoys kiteboarding, alpine skiing, lacrosse, snowmobiling, and motocross.
