Mobile Banking, Online Financial Products & Services, Mobile Payments, Financial Services Customer Experience, Retail Banking, Online Banking, Consumer Financial Services, eBusiness/eCommerce, Financial Services, Electronic Bill Presentment & Payment, Retail Payments
Emmett serves eBusiness & Channel Strategy professionals. He is a leading expert on online banking, bill payment and money movement, mobile payments and banking, and payments risk management and fraud.
His research focuses on eBusiness strategies, best practices and consumer adoption trends for online banking, EBPP, money movement, eStatements, and online self-service. Emmett works with financial services clients to understand how new technologies are changing consumers' use of payments and online financial services, and how to maximize the opportunities these changes bring.
Prior to joining Forrester, Emmett spent more than 18 years in financial marketing and product development roles. Most recently, he managed online bill payment and money movement activities for Citibank. He also spent several years running new payments product development projects for Citi Cards. Prior to joining Citi, Emmett worked with T. Rowe Price Associates to optimize its mutual funds Web site, and helped the firm garner several "Best of the Web" awards.
Emmett holds a B.A. in writing from The Johns Hopkins University and an M.B.A. in marketing from Loyola College.
US Banks Are Losing Bill Pay Ground To Biller Sites November 03, 2008 BookmarkPDF
Pulling The Plug On Paper Statements September 22, 2008 BookmarkPDF
Consumers Are Apathetic About Mobile Banking A Lack Of Urgency And Availability Of Other Channels Holds Back Adoption July 22, 2008 BookmarkPDF
High Touch Trumps High Tech When Switching Online Bill Payments July 18, 2008 BookmarkPDF
Connecting The Dots To Mobile Banking And Payments April 07, 2008 BookmarkPDF
US Banks 2008 Secure Site Ranking December 2008 Receive an alert when this document is published: email RSS
US Mobile Banking Strategy January 2009 Receive an alert when this document is published: email RSS
