Offshore Services, Business Process Outsourcing, Application Service Providers, Outsourcing, IT Services, Hosting & Managed Services, Systems Integration, Web Hosting
Bill serves Sourcing & Vendor Management professionals, with primary research responsibility for sourcing strategies of applications and business processes. In this role, Bill advises sourcing and vendor management executives on successful outsourcing and service management strategies involving both global and offshore/nearshore providers.
Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.
Bill earned a B.S. in speech from Northwestern University.
Building A “Starter Set” Of SLAs For Managed Application Outsourcing Relationships June 23, 2008 (Rating: 6) BookmarkPDF
Checklist For Managed Outcome Engagements May 02, 2008 BookmarkPDF
From FTEs To Results: Going Beyond Labor Arbitrage To Managed Outcome Relationships April 18, 2008 (Rating: 10) BookmarkPDF
Industry Standards For Outsourcing: Think Beyond The Checklist April 07, 2008 (Rating: 10) BookmarkPDF
Expediting The Services Sourcing Process With Master Services Agreements January 25, 2008 (Rating: 8) BookmarkPDF
