Report

January 1999

• By 2001, 82% of early adopters will buy travel and temporary staff on-line.
• 64% of buyers rate their suppliers' use of the Net as poor.

• Services will stratify into three tiers.
• The Net will impact service cycles differently by industry.
• $220 billion in services will be bought on-line in 2003.

• Firms must launch services SWAT teams to enable buying.

• eServices -- made for the Net -- will emerge by 2001.
• eService networks will match buyers with services on-line.

• Figure 1.  Business Services On The Internet
• Figure 2.  Services Are Different
• Figure 3.  Services In The Internet Economy
• Figure 4.  The Services Landscape In 1999
• Figure 5.  The Service Cycle
• Figure 6.  The Internet's Impact On Service Industries
• Figure 7.  Sizing On-line Business Services

 

• Companies Interviewed For This Report
• Technology Vendors Interviewed For This Report
• Service Suppliers And Third Parties Interviewed
• Related Research

• Baan in the land of portals?
• "The inside of our trucks is bigger than the outside."
• Intuit casts its small-business services Net.
• Harbinger puts TrustedLink Procurement up for sale.