Report

December 2001

• One of five Americans has some form of legal disability.
• New laws require many sites to be accessible now.

• We checked: 25 top sites have major accessibility flaws.
• Low barriers, big benefits equal near-term opportunities.
• Accessibility comes from process, not point solutions.

• Build a panel of disabled users.
• Content management vendors must improve tagging.

• Today's disabled users will be snapped up -- for good -- by fast-moving firms.
• Microsoft will find itself on the government's good side.

• Figure 1.  The Accessibility Landscape
• Figure 2.  Today's Accessibility Solution: Some Assembly Required
• Figure 3.  Popular Sites Have Many Accessibility Problems
• Figure 4.  How Quickly Must You Make Your Site Accessible?
• Figure 5.  e Cost Of Online Accessibility
• Figure 6.  Aligning People, Practice, And Tools
• Figure 7.  Ensure That Content And Interface Accessibility Are Addressed

 

• Online Resources
• Companies Interviewed For This Report
• Related Research

• Where there's a scuffle, there's Microsoft.
• Making the most critical interface accessible.
• Booz·Allen & Hamilton's problem: a different kind of accessibility.
• So that's what our logo means.