Report

December 2002

X Internet Clients Save Enterprise Apps

John Dalton 		Browser-based apps are all the rage. But weak functionality and poor usability will fuel a backlash in 2003. Firms will turn to X Internet technologies to dodge unbudgeted training and customization costs.
by John Dalton with Harley Manning, Katharine Gardiner, Hwasun Lee

INTERVIEWS
  • 73% of IT execs prefer browsers to desktop clients.
  • More than half say that poor usability plagues their enterprise apps.
ANALYSIS
  • The browser stampede is a recipe for disaster.
  • X Internet clients will supplant dumb browsers.
ACTION
  • IT: Stop the migration to browsers now.
 
Figures & Data
  • Figure 1.  Browsers Gain Traction In The Enterprise
  • Figure 2.  Executable Net Tools Fall Into Three Categories
   
RELATED MATERIAL 
  • Companies Interviewed For This Report
  • Related Research
 
GRAPEVINE
  • Stupid company tricks.
  • A new record for really bad customer service.
  • A new spin on online ticket ordering.

 

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