Report

May 2002

Best Practices For Usability Testing

Randy Souza 		Global 3,500 companies have begun to adopt usability testing. But their early efforts are naive. To get it right, firms must master new skills and integrate usability testing throughout their Web development processes.
by Randy Souza with Harley Manning, Moira Dorsey

MARKET OVERVIEW
  • Companies plan to keep spending on usability in 2002 . . .
  • . . . but vendors struggle to get a share of client budgets.
ANALYSIS
  • Seven common problems derail usability testing efforts.
  • Cheap and dirty user testing beats no testing at all.
  • Firms should use outside experts to build in-house skills.
WHAT IT MEANS
  • Usability testing will sink into development processes.
 
Figures & Data
  • Figure 1.  User Companies Are Bullish On Usability
  • Figure 2.  Usability Vendor Services, Demand, And Pricing
  • Figure 3.  Avoiding The Seven Deadly Mistakes Of Usability Testing
   
RELATED MATERIAL 
  • Expert Sources
  • Vendors Surveyed Or Interviewed For This Report
  • Related Research
 
GRAPEVINE
  • BMW's 7 Series -- unusable at any speed?
  • The good news is: It looks great. The bad news is: You can't use it.
  • And now a word from our interviewees.

 

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