Report

June 2003

Grading Order Fulfillment Solutions

Noha Tohamy 		Far from enterprise-centric, the order fulfillment process taps players across a firm's extended supply chain. Users will choose solutions from vendors whose offering and product strategy support an end-to-end process.
by Noha Tohamy with Navi Radjou, Ryan Hudson

THE LANDSCAPE
  • The order fulfillment process spans the entire supply chain.
  • Order fulfillment solutions must integrate multiple functions and enable collaboration and visibility.
ANALYSIS
  • SAP and Oracle lead on strategy but are in a dead heat with Manugistics and i2 in their current-offering strength.
  • Small ISVs with point solutions struggle to translate advanced functionality into market traction.
ACTION
  • SAP's xApps strategy must allow for best-of-breed apps.
  • Oracle must beef up support for decentralized supply chains.
  • Small ISVs must focus on reducing TCO for customers.
 
Figures & Data
  • Figure 1.  The Order Fulfillment Process Spans The Entire Supply Chain
  • Figure 2.  Firms Need End-To-End Order Fulfillment Solutions
  • Figure 3.  Forrester Wave™: Order Fulfillment Solution Providers, Q2 '03
   
RELATED MATERIAL 
  • Online Resource
  • Methodology
  • Companies Evaluated Within This Report
  • Related Research
 
GRAPEVINE
  • Will Manugistics take its own medicine?
  • On-demand mindset shift in IBM Research Lab?
  • SAP boosts customer satisfaction with project handholding.

 

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Document Type: Report

Special Features

1 Forrester Wave

Graphical vendor ratings

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Ratings and Comments
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