Report

December 1999

Sizing Healthcare eCommerce

Elizabeth Boehm 		Healthcare Internet commerce is poised to explode in the US, reaching $370 billion by 2004. To get there, firms will organize around a healthcare eBusiness network that serves consumers, providers, distribution chains, and payers.
by Elizabeth Boehm with Eric Brown, Victoria Chiou, Sara Aurentz, Stephanie Smith

INTERVIEWS
  • Retail health sites expect nearly fifty-fold growth by 2002.
  • Global 2,500 healthcare companies see 32% of revenue coming over the Internet during the next three years.
ANALYSIS
  • Consumer health eCommerce will grow to $22 billion.
  • Business trade soars to $348 billion by 2004.
ACTION
  • Online pharmacies must push technology to doctors.
  • Hospital procurement departments must circumvent IT.
WHAT IT MEANS
  • National health expenditure will exceed HCFA projections.
  • Patients will turn to Internet sources for second opinions.
 
Figures & Data
  • Figure 1.  Online Health Retailers Expand Into New Product Categories
  • Figure 2.  Healthcare's Internet Revenues Soar
  • Figure 3.  Health Dollars Flow Online
  • Figure 4.  Healthcare eCommerce Reaches $370 Billion By 2004
  • Figure 5.  Prescription Drugs Dominate US Online Health Retail
  • Figure 6.  Internet Claims Dominate Online Business Trade
  • Figure 7.  Doctors' Offices Lead The Internet Claims Charge
  • Figure 8.  The Healthcare eBusiness Network Emerges
   
RELATED MATERIAL 
  • Companies Interviewed For This Report
  • Related Research
 
GRAPEVINE
  • eCommerce without borders.
  • Good ideas . . . a dime a dozen?
  • Dentists "R" Us.
Archived Teleconference:
The Customer Experience Professional's Guide To Healthcare Reform
Original air date: Monday, August 10, 2009

Special Features

4 Forecasts

Research on future technology trends or innovation

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