Business Data Services

Understanding The Impact Of Technology On Business

Name of survey:  Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009
Product:  Business Data Services
Date of survey:  May 2009
Region:  North America and Europe
Number of respondents:  2,307

Forrester's 2009 networks and telecommunications survey was fielded to 2,307 IT executives and technology decision-makers located in Canada, France, Germany, the UK, and the US companies with 2 or more employees. This survey is part of Forrester’s suite of Business Data Services studies. Forrester fielded the survey during March and April 2009. LinkedIn Research Network fielded this survey online on behalf of Forrester. Survey respondent incentives included gift certificates and summaries of the data. We have provided exact sample sizes in this report on a question-by-question basis. Forrester’s Business Data Services fields eight business-to-business technology studies in 19 countries each calendar year. For quality control, we carefully screen respondents according to job title and function. Business Data Services ensures that the final survey population contains only those with significant involvement in the planning, funding, and purchasing of IT products and services. Additionally, quotas are set for company size (number of employees) and industry as a means of controlling the data distribution and establishing alignment with IT spend calculated by Forrester analysts. In addition to sampling error, one should bear in mind that the practical difficulties in conducting surveys can introduce error or bias into the finding of opinion polls. Other possible sources of error in polls are probably more serious than theoretical calculations of sampling error. These other potential sources of error include question wording, question ordering, and nonresponse. As with all survey research, it is impossible to quantify the errors that may result from these factors without an experimental control group, so we strongly caution against using the words “margin of error” in reporting any survey data. These statements conform to the principles of disclosure of the National Council on Public Polls.

Survey Instruments:
Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 PDF icon

The documents below summarize the findings from this survey.

European Networks And Telecom Budgets And Priorities: 2009
Ellen Daley, August 2009
The State Of SMB Networks And Telecommunications: 2009
Ellen Daley, August 2009
North American Networks And Telecom Budgets And Priorities: 2009
Ellen Daley, August 2009
The State Of Enterprise Networks And Telecommunications: 2009
Ellen Daley, August 2009
Technology Populism Fuels Mobile Collaboration
Ted Schadler, July 2009
Help Sales Teams Connect With Buyers By Mining Quantitative Survey Data
Eric G. Brown, Emily Van Metre, June 2009