Forrester

Why Read This Report

Thanks to an advancing technology-native workforce, ubiquitous broadband, and abundant collaboration and Social Computing tools, information workers can now provision their own software tools, information sources, and social networks via the Web to support their jobs. Individual people, not IT organizations, are fueling the next wave of IT adoption we're calling Technology Populism. The upshot: Information and knowledge managers must balance new opportunities — derived from rich social interaction powered by Enterprise Web 2.0 tools — and new risks — like compromised security and privacy and poor control of intellectual property. Technology Populism is a wake-up call that forces information and knowledge management (I&KM) professionals to rethink how they currently evaluate, provision, and support collaborative software and services. New policies and guidelines will be paramount. Consider this a call to action.