Forrester

Why Read This Report

To make service-oriented architecture most effective, a strong relationship between the business and IT needs to be in place. Introducing an IT services vendor creates a triangular relationship with its own challenges — and benefits. Depending on the shape of this peculiar triangle, an IT organization may find itself adding business value by coordinating (and leveraging) the strength of offshore vendors — or could find itself isolated outside of a close relationship between the business and vendors.