Why Read This
Forrester recently surveyed 252 content and collaboration (C&C) professionals with decision-making roles in enterprise content management (ECM) about their plans for the coming year. Their organizations will continue a steady investment in ECM, emphasizing employee enablement through content sharing and search. Yet product satisfaction and return on investment (ROI) remain obstacles to cementing ECM's role as a corporate necessity. However, the mobile and cloud frontier provide possible impacts to the top and bottom line.