Forrester

For eBusiness & Channel Strategy Professionals

Tool:Web Site User Benchmark Criteria

For Application Development & Delivery Professionals

Report:Cloud Computing Market Dynamics In MEA: South Africa

This document provides an overview of cloud computing in South Africa for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns, market awareness and...

• Downloads: 29

For CIO Professionals

Report:Cloud Computing Market Dynamics In MEA: Egypt

This document provides an overview of cloud computing in Egypt for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns, market awareness and user...

• Downloads: 15

For Application Development & Delivery Professionals

Report:Cloud Computing Market Dynamics In MEA: Israel

This document provides an overview of cloud computing in Israel for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and challenges, market awareness and...

• Downloads: 14
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For eBusiness & Channel Strategy Professionals

Tool:Polish Banking Customers Are Migrating To Self-Service Channels

For Marketing Leadership Professionals

Survey:North American Technographics® Healthcare Online Survey, Q1 2012 (US)

Forrester conducted an online survey fielded in March 2012 of 4,518 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,518), there is 95% confidence that...

For Application Development & Delivery Professionals

Report:Cloud Computing Market Dynamics In MEA: Turkey

This document provides an overview of cloud computing in Turkey for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns, market awareness and user...

• Downloads: 23
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For Security & Risk Professionals

Report:PCI X-Ray: Assessments And Testing

To effectively deal with the broad and complex requirements of Payment Card Industry (PCI) data security, you need to break the elements apart to provide enhanced clarity. We've designed the PCI...

• Downloads: 366

For Application Development & Delivery Professionals

Report:Cloud Computing In India 2010: End User Adoption Trends

This document provides an overview of cloud computing in India for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns, market awareness and user...

• Downloads: 43

For eBusiness & Channel Strategy Professionals

Report:Banking On Social Sites Is A Work In Progress

Privacy And Security Concerns Must Be Satisfied To Tap Emerging Demand

More than 250 financial institutions from 40 different countries have joined Facebook, looking for friends and future customers while testing the social networking waters. While many of these banks...

• Downloads: 846

For Enterprise Architecture Professionals

Report:Identify How BPM Can Improve Your Organization

Business process management (BPM) attempts to alleviate problems around productivity bottlenecks, customer channel integration, cycle time reduction, and customer service improvement. But while those...

• Downloads: 742

For eBusiness & Channel Strategy Professionals

Report:How Global Consumers Are Adopting Online Banking

A Technographics® Global Snapshot

More consumers are adopting online financial activities worldwide, but online banking adoption rates vary greatly. Whereas Asia Pacific countries tend to lead in the adoption of many online...

• Downloads: 195
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For eBusiness & Channel Strategy Professionals

Survey:North American Technographics® Financial Services Online Benchmark Recontact Survey, Q3 2012 (US)

Forrester conducted an online survey fielded in June 2012 of 11,413 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 11,413), there is 95% confidence that...

For eBusiness & Channel Strategy Professionals

Report:How Polish Consumers Use The Net To Research And Buy Financial Products

Some Polish Net Users Research, But Few Buy Financial Products Online

Few Polish consumers turn to the Web to research or buy financial products — but their numbers are growing fast. In Q2 2005, 7% of Polish adults had researched and only 1% had bought a...

• Downloads: 130

For Infrastructure & Operations Professionals

Report:M2M Connectivity Helps Telcos Offset Declining Traditional Services

But They Are Poorly Positioned For The Larger Value-Added Service Opportunity

Telcos face increasing pressure on traditional voice revenues and seek new revenues from services leveraging existing assets. Machine-to-machine (M2M) technologies, including radio frequency...

• Downloads: 1208
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For Sourcing & Vendor Management Professionals

Report:Selecting A Services Provider For Your Oracle Fusion Applications Project

Oracle's long-awaited Fusion Applications are still very much in their infancy, which means that buyers have many questions about how they can take advantage of this emerging Oracle product line and...

• Downloads: 252

For eBusiness & Channel Strategy Professionals

Report:2010 US Bank Secure Web Site Rankings

Bank Of America Edges Past Wells Fargo In A Tight Race

Forrester evaluated the secure Web sites of the six largest US banks — Bank of America, Chase, Citibank, PNC Bank, U.S. Bank, and Wells Fargo — using our Web Site User Experience and...

• Downloads: 446

For eBusiness & Channel Strategy Professionals

Report:Tech Opportunities In The North American Insurance Industry

Emerging Technologies Spur New Insurer Thinking And New Vendor Applications

North American insurers are reorienting from business as usual, where actuaries and underwriter drive product creation and sales, to a "business-as-unusual" model in which insurers sell a customer...

• Downloads: 803

For Customer Experience Professionals

Report:How American Express Empowers Call Center Employees To Deliver Great Customer Experience

A Report From Forrester's Customer Experience Forum 2010

American Express listens to its employees. At Forrester's Customer Experience Forum 2010, Reena Panikar, vice president and business leader of American Express' Customer Service Center in Fort...

• Downloads: 791

For Enterprise Architecture Professionals

Report:Insurance Claims: A Classic Untamed Process

Taming The Insurance Claim Experience

At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims processing;...

• Downloads: 429

For eBusiness & Channel Strategy Professionals

Report:How Executives At Financial Services Firms Can Get More From The eBusiness Solutions Market

We Apply Forrester's STEP Methodology To The eBusiness Solutions Evaluation Process For Financial Services Providers

eBusiness executives at financial services providers have many roles, and one of the more critical is choosing technology solutions that meet their firm's technology-agnostic business problems....

• Downloads: 312

For Application Development & Delivery Professionals

Report:Case Study: Focus On Users Creates Knowledge Advocates At Woodmen Of The World

Woodmen of the World, a fraternal benefit society that provides insurance and investment products, was consolidating the operations of three divisions into one and needed a solid knowledge management...

• Downloads: 177

For Customer Experience Professionals

Tool:Most Companies Have Customer Feedback Programs

For Enterprise Architecture Professionals

Tool:EA's Priority Is To Communicate And Connect With Value

For Enterprise Architecture Professionals

Report:Barclays Bank's Consolidation Road Maps Focus On Process And Rendering

A Profile Of One Of The Winners Of The InfoWorld/Forrester Enterprise Architecture Award

Forrester teamed up with InfoWorld to identify five leading EA organizations using practices that yield measurable business value. In large organizations such as Barclays Bank, which spans 50...

• Downloads: 396