Forrester

For Infrastructure & Operations Professionals

Report:Five Seismic Forces Reshuffle The Workforce Vendor Ecosystem

Landscape: The Workforce Enablement Playbook

2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...

• Downloads: 70

For Infrastructure & Operations Professionals

Report:Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy

Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans

In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...

• Downloads: 85

For Infrastructure & Operations Professionals

Report:Continually Improve Business Meetings With Better Process And Technology

If You're Not Planning Your Meetings, You're Planning To Fail

With 37% of information workers spending an hour or more in meetings every day, it's crucial to make that time productive. Organizing the meeting and using the right collaboration tools is a great...

• Downloads: 125
• Rating:

For Infrastructure & Operations Professionals

Report:Avoid Tactical, Narrow Communications And Collaboration Infrastructure Strategies

Strategic Plan: Communications And Collaboration Infrastructure Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders developing a communications and collaboration infrastructure (CCI) strategic plan. Developing such a plan...

• Downloads: 165

For Infrastructure & Operations Professionals

Report:Use Context To Drive A Seamless UC&C Service Layer

Vision: The Communications And Collaboration Infrastructure Playbook

Increasing consumerization of IT and advances in both cloud technologies and deployment models tremendously affect the enterprise not simply on how we communicate but where, when, and on what kind of...

• Downloads: 170

For Infrastructure & Operations Professionals

Report:Game On: Drive Engagement With Service Management And Automation Simulations

Service management and automation (SMA) is a closed-loop control system that enables the design, development, maintenance, and adoption of services that support business teams in their capabilities...

• Downloads: 153

For Infrastructure & Operations Professionals

Report:Enter More Social, Mobile, Video, And Cloud: Is Your Infrastructure Ready To Collaborate?

Assessment: The Communications And Collaboration Infrastructure Playbook

This report provides Forrester's maturity assessment for infrastructure and operations (I&O) professionals responsible for their firms' communications and collaboration infrastructure. I&O leaders...

• Downloads: 283

For Infrastructure & Operations Professionals

Report:Build Your Workforce Computing Strategic Plan

Strategic Plan: The Workforce Enablement Playbook

Forrester's survey data shows that 50% of firms say investing in systems to improve engagement with customers and partners is a high or critical priority. And few areas of technology are as...

• Downloads: 191
• Rating:

For Infrastructure & Operations Professionals

Report:Case Study: Loyola Marymount University Embraces ITSM To Improve Service

For Loyola Marymount University's (LMU's) Information Technology Services (ITS), underdeveloped process, limited communication and transparency, as well as outdated tools and a siloed organization,...

• Downloads: 124

For Infrastructure & Operations Professionals

Report:Develop Your Road Map For Service Management And Automation Processes

Road Map: The Service Management And Automation Playbook

This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...

• Downloads: 1401
• Rating:

For Infrastructure & Operations Professionals

Report:Social Enterprise Apps Redefine Collaboration

Businesses need better productivity tools to equip information workers to be successful. To date, firms have invested in a menagerie of tools — email, instant messaging (IM), voice over...

• Downloads: 1063
• Comments: 2

For Infrastructure & Operations Professionals

Report:A Big Boom In The Videoconferencing Market Awaits In Asia

Vendors Capitalize On An Exponential Increase In Videoconferencing Demand

Videoconferencing will emerge as the preferred mode of communication. Asia Pacific leads the global market with more implementations planned in the next 12 months and beyond than Europe or North...

• Downloads: 224

For Infrastructure & Operations Professionals

Report:Information Workers Are A New Buying Center For Enterprise Technology

A Changing Workforce Demands New Solutions And Business Models

Technology vendors today are faced with a new market dynamic: Individuals inside companies, primarily information workers (iWorkers), are choosing, procuring, and often paying for technology products...

• Downloads: 401

For Infrastructure & Operations Professionals

Report:Forrsights: Mobility Dominates Enterprise Telecom Trends In 2011

2011 presents vendors and service providers with a variety of opportunities to address emerging trends in the enterprise mobility and telecommunications market. In results from Forrester's Forrsights...

• Downloads: 1425
• Rating:

For Infrastructure & Operations Professionals

Report:Update 2011: Q&A: SharePoint Licensing Complexities

Licensing SharePoint, And How Federation And Virtualization Play A Role

Microsoft's SharePoint has been a runaway success with many companies: so much so, that it tests the mettle of infrastructure and operations (I&O) professionals who are charged with building and...

• Downloads: 302

For Infrastructure & Operations Professionals

Report:Preparing For Uneven Corporate Adoption Of Video Communications

Video-As-A-Service Will Accelerate Video Into The Business Mainstream

Use of video for business communication is expanding at some companies and stagnant at others. The more that information workers use desktop (and handheld) video solutions, the more they expect video...

• Downloads: 646

For Infrastructure & Operations Professionals

Report:Market Overview: Cloud-Based Email Vendors

A Look At The Players And The Criteria You Should Use To Differentiate Them

Infrastructure and operations executives have shown a tremendous interest in the cloud to provision email and collaboration services to their employees. Why? Cloud-based email and collaboration can...

• Downloads: 1287
• Rating:

For Infrastructure & Operations Professionals

Report:Prepare For Object Storage In The Enterprise

Consider Object Storage In Your Archiving, Web 2.0, Imaging, And Cloud Workloads

There's a great deal of talk these days about object-based storage. It's an architecture that delivers massive scalability, rock-bottom cost, high automation, tremendous flexibility, and improved...

• Downloads: 472

For Infrastructure & Operations Professionals

Report:The CaaS Market Heats Up

Communications-As-A-Service Generates High Interest And Will Soon Displace Premises-Based Alternatives

Communications-as-a-service (CaaS) shares many attributes with other as-a-service offerings in its pricing model and delivers voice, conferencing, contact center, IVR, and unified communications...

• Downloads: 957

For Infrastructure & Operations Professionals

Report:Solving SharePoint Infrastructure Problems

Examining The Challenges, Solutions, And Partner Ecosystem Surrounding SharePoint

SharePoint has achieved great success, but as organizations shine a bright spotlight on it they also reveal some of its nasty little challenges. Building it, running it, and even licensing it can be...

• Downloads: 890

For Infrastructure & Operations Professionals

Report:How Tech Strategists Can Ride The Coming Tidal Wave Of Business Video

Opportunities And Issues For Video And Networking Vendors

Video will become the new business norm for communication and collaboration over the next five to 10 years. Why? Technology maturity, end user demand, and competitive pressures drive further...

• Downloads: 854

For Infrastructure & Operations Professionals

Report:Seven Myths About Unified Communications And Collaboration

And Corresponding Realities That Further Adoption And Acceptance Of Unified Communications And Collaboration

Unified communications and collaboration (UC&C) has become a hot topic in technology circles, making it critical for technology vendors to know the market and deliver products that will be bought and...

• Downloads: 878

For Infrastructure & Operations Professionals

Report:Enterprise Communications: The Next Decade

Ten Trends That Will Shape Unified Communications And Collaboration

Enterprise communications will continue to undergo significant changes during the next decade, as multimodal cloud services invade traditional communication products and services. Today's...

• Downloads: 2133

For Infrastructure & Operations Professionals

Report:Knowledge Management Is A Foundation For Good Customer Support

A Best Practice Introduced To The IT Operations And Service Desk Teams

As IT organizations deepen their maturity in service management, they progress from a simple ticketing system to an IT Infrastructure Library (ITIL) process-oriented service desk with self-service...

• Downloads: 971

For Infrastructure & Operations Professionals

Report:Peer Adoption -- The State Of Email In The Enterprise, 2009

Organizations are continuing to invest in ways to allow users to work better together and give them faster access to the information they need -- and IT pros have to support this with flexible,...

• Downloads: 3