Forrester

For CIO Professionals

Report:Best Practices: Leveraging Live Streaming And On-Demand Video In The Enterprise

Communications, Training, And Collaboration Dominate Usage Scenarios

A growing number of content and collaboration professionals are interested in using webcasting and YouTube-like video portals internally for corporate communications and training. Why? They recognize...

• Downloads: 679

For CIO Professionals

Report:Mobilize Your Collaboration Strategy

Mobile Collaboration Requires An App Internet Architecture

The days when a Windows application and a server cluster in the data center could handle your collaboration needs are over. An increasingly mobile and remote workforce with experiences forged by...

• Downloads: 1076

For CIO Professionals

Report:Leveraging Millennials To Drive Enterprise Social Initiatives

Investments in enterprise social technology continue to rise. At the same time, the bet on enterprise social initiatives becomes increasingly strategic. The stakes are high, the risk of failure looms...

• Downloads: 490

For Enterprise Architecture Professionals

Report:Coming Soon: The Need To Search Video In The Enterprise

Video is not a fringe format anymore. Increasingly, information workers consume video in the workplace for training purposes, technical help, and real-time communication with colleagues and...

• Downloads: 490

For CIO Professionals

Report:TechRadar™ For Content & Collaboration Professionals: Enterprise Video, Q1 2011

Tools To Manage And Deliver Video Are Growing; Videoconferencing Makes A Comeback

Enterprises increasingly use video in a wide range of use cases, changing how they collaborate, issue communications, train their employees, and even talk to customers. But the transformational...

• Downloads: 1204

For Sourcing & Vendor Management Professionals

Report:The Transformation Of Sourcing Depends On Its Ability To Empower Employees

An Empowered Report: Sourcing Can Do More To Adapt To Changes In Business Technology

A major shift in the technology marketplace is moving technology purchasing power away from centralized IT departments and into the hands of individual employees. This shift, which is driven by rapid...

• Downloads: 505

For Application Development & Delivery Professionals

Report:Case Study: A Stanley Black & Decker HERO Empowers Employee Learning

An Empowered Report

Rob Sharpe, Stanley Black & Decker's director of sales training, exemplifies a HERO persona (highly empowered and resourceful operative), described in Forester's book Empowered. Through his efforts...

• Downloads: 293

For CIO Professionals

Report:Welcome To The Empowered Era

An Empowered Report: Reinvent Yourself To Serve Empowered Customers And Employees

Your customers and your employees have more power than ever before. Mobile, social, video, and cloud technologies give individuals tremendous access to information and resources. To succeed in an era...

• Downloads: 1198

For Infrastructure & Operations Professionals

Report:How Tech Strategists Can Ride The Coming Tidal Wave Of Business Video

Opportunities And Issues For Video And Networking Vendors

Video will become the new business norm for communication and collaboration over the next five to 10 years. Why? Technology maturity, end user demand, and competitive pressures drive further...

• Downloads: 854

For Application Development & Delivery Professionals

Report:How Carphone Warehouse Uses Twitter And Social Media To Transform Customer Service

The Carphone Warehouse (CPW) is Europe's leading independent retailer of mobile phones and services, with more than 2,400 stores in nine countries. Because CPW's customers posted comments about...

• Downloads: 730

For CIO Professionals

Report:Demand Insights: Serious Games Break Through

Player Interest Points To Game-Market Opportunities

Cisco Systems, IBM, and Microsoft all have made early investments in serious games. Whether or not these tech titans are being prudent depends on the answer to two critical questions: Are the games...

• Downloads: 526

For CIO Professionals

Report:US Telecommuting Forecast, 2009 To 2016

Telecommuting Will Rise To Include 43% Of US Workers By 2016

Today, more than 34 million US adults telecommute at least occasionally. Fueled by broadband adoption, better collaboration tools, and growing management experience, the US telecommuting ranks will...

• Downloads: 754

For Application Development & Delivery Professionals

Report:Unlock The Potential Of Employee-Generated Videos For HR Initiatives

The creation and sharing of user-generated videos has exploded — the YouTube phenomenon is the obvious validation of this. Consumers are now bringing their video sharing habits with them to...

• Downloads: 375

For CIO Professionals

Report:Tap The Potential Of "YouTube For The Enterprise"

New Video Platforms Safely Bring YouTube Benefits To The Enterprise

Information workers have been posting confidential videos to YouTube because they've had few alternatives. Fortunately, in the past few months, three vendors — Google, Microsoft, and Veodia...

• Downloads: 981

For Marketing Leadership Professionals

Report:Time To Rethink Your Corporate Blogging Ideas

With Corporate Blog Credibility Low, Blogging Only Makes Sense As Part Of A Plan

Corporate blogs rank at the bottom of the trust scale with only 16% of online consumers who read them saying that they trust them. Furthermore, the consumers who say they trust these blogs are the...

• Downloads: 916

For Sourcing & Vendor Management Professionals

Report:Hot Companies To Watch: Q3 Update

Profiles of Emerging Companies And Technology Trends That Tech Vendors Should Consider When Planning Strategy

In this series, we highlight interesting new vendors and important technology trends. At Forrester, we've seen a strong interest in emerging technologies among our technology strategist clients as...

• Downloads: 634

For Marketing Leadership Professionals

Report:Service Providers' Product Strategists Have Left The Home Worker Market Segment Untapped

Telcos, Cablecos, And ISPs Can Capitalize On Changing Consumer Work Trends

Driven by economic changes like the rising cost of gas, social trends like work-life balance, and the proliferation of collaboration technologies, consumers are changing the way that they work....

• Downloads: 326

For Sourcing & Vendor Management Professionals

Report:Hot Companies To Watch In 2008: Q2 Update

Profiles Of Emerging Companies And Technology Trends That Tech Vendors Should Consider When Planning Strategy

The wide-ranging popularity of our first "Hot Companies To Watch" document, published in April 2008, highlighted a few important facts about technology strategists. First, it reflects the high level...

• Downloads: 965

For Infrastructure & Operations Professionals

Report:The Screening Of Global Business

The Business Digitization Voyage Evolves In Three Phases

Today, progressive firms are introducing video and other types of digital media like audio, podcasts, and digital pictures to improve business processes and collaboration. However, most firms are...

• Downloads: 483

For CIO Professionals

Report:The Banking Industry Is Using Video To Better Meet Customer Needs

Banks are beginning to use video to carry on business with customers remotely. Through branch office videoconferencing or video-enabled Web conferencing, banks conduct high stakes business: selling...

• Downloads: 1160

For Marketing Leadership Professionals

Report:North American Trend Analysis, 2001-2007: Online And PC Education And Career Activities

This Technographics Data Chart looks at the trends for consumers using education software on their PC and using their PCs and the Internet for online education courses and career-related activities....