Enterprise Collaboration

Sharing activities and data across a network of allies, enterprise collaboration codifies the knowledge that a company creates and efficiently disseminates it to the people who need it — when they need it.

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53 results in Reports

  • Enterprise Collaboration
  • Past 12 months
  • For Application Development & Delivery Professionals

    Report:See Me, Serve Me: Video Chat For Customer Service Starts To Take Hold

    The Technology Arrives, But Does It Improve The Customer Experience?

    Despite a history of false starts, live video chat for eCommerce and customer support is now at the beginning of a viable adoption cycle. Early adopters — most notably Amazon — are...

    • For Infrastructure & Operations Professionals

      Report:Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Job

      Tools And Technology: The Workforce Enablement Playbook

      This report outlines the tools and technology of Forrester's solution for infrastructure and operations (I&O) professionals' workforce computing challenges. Forrester's research into workforce...

      • Downloads: 83
      • Rating:
    • For Infrastructure & Operations Professionals

      Report:Establish Common Values And Awareness Across A Common Dev And Ops Community

      A Deep Dive Into Highly Effective DevOps Habit No. 1

      The seven habits of highly effective DevOps cast an overarching strategy for achieving business value based on the principles of the movement known as DevOps. This report delves deeper into the most...

      • Downloads: 110
    • For CIO Professionals

      Report:Pioneer Vendors: Personal Cloud

      Unified Interfaces For Personal Cloud Services

      Individuals rely on personal cloud services like Dropbox and Evernote to manage an expanding array of digital content online. As such services proliferate, their users will seek ways to better unify...

      • Downloads: 145
    • For Infrastructure & Operations Professionals

      Report:What The Evolution Of Cloud Storage Means For I&O

      Over the last few years, the capabilities and reach of cloud storage services have evolved rapidly, with many organizations expressing interest in storage-as-a-service. With or without the support of...

      • Downloads: 266
      • Rating:
    • For CIO Professionals

      Report:Forrester's Videoconferencing Strategy Framework

      The business value of videoconferencing is changing as organizations move beyond justifying the technology based on travel avoidance to enhancing collaboration and improving business outcomes. As...

      • Downloads: 185
    • For CIO Professionals

      Report:Connected Business: A New Style Of Doing Business

      CIOs Need To Prepare For Cultural And Organizational Transformation

      Macro trends in technology and shifting customer behavior are giving rise to the connected business — which is not defined by technology but is rather a new style of doing business. The...

      • Downloads: 308
    • For Security & Risk Professionals

      Report:Market Trends: Secure File Sharing And Collaboration In The Enterprise, Q1 2014

      What You Need To Know About Workforce Behavior And Available Data Controls

      Whether the organization's interest in file sharing and collaboration solutions comes from BYOD initiatives, workforce demands, or peer and partner collaboration requirements, security and risk (S&R)...

      • Downloads: 288
      • Rating:
    • For CIO Professionals

      Report:How Smart Companies Take Advantage Of Smart Meeting-Room Technology

      New Tools Optimize Meeting-Room Utilization And Promote Effective Collaboration

      In a world of smartphones, smart cars, smart buildings, and smart cities, how do touchscreen, mobile, sensor, big data, and other smart technologies apply to the conference room? Although technology...

      • Downloads: 141
    • For CIO Professionals

      Report:Brief: Your Next Portal Should Be An Engagement Workplace

      Social, Documents, Mobile, And Transactions Become Imperatives

      Many organizations face an aging and ineffective existing portal infrastructure. Upgrading will require a very different strategy that will not include anything that looks like an existing portal. A...

      • Downloads: 214
    • For CIO Professionals

      Report:Best Practices For Optimizing Your Migration To A Cloud Collaboration Solution

      Lessons For CIOs Learned From Google Apps And Microsoft Office 365 Customers

      Many organizations are looking to move their on-premises collaboration tool sets into Google Apps or Microsoft Office 365 to take advantage of the benefits of the cloud. However, many technology...

      • Downloads: 256
      • Rating:
    • For Application Development & Delivery Professionals

      Report:Are You Ready For SharePoint's Big Pivot?

      What You Need To Know To Make The Shift To SharePoint 2013

      With the latest release of SharePoint in early 2013, Microsoft pivots in earnest from conventional software to subscription cloud services. Among SharePoint releases, the 2013 edition carries big...

      • Downloads: 245
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    • For CIO Professionals

      Report:Microsoft Aims SharePoint To The Cloud

      What CIOs Need To Know About The Big Shift

      With the latest release of SharePoint in early 2013, Microsoft pivots in earnest from conventional software to subscription cloud services. In SharePoint 2013, clients will find a new architecture...

      • Downloads: 268
    • For Infrastructure & Operations Professionals

      Report:Implementing Cloud Collaboration Solutions In Asia Pacific

      A Guidebook For I&O Professionals In Asia Pacific

      Organizations in Asia Pacific (AP) are using collaboration applications to connect their employees with each other and with the outside world, but strapped IT resources and reduced budgets are...

      • Downloads: 83
    • For Application Development & Delivery Professionals

      Report:Informal Learning Dominates Corporate And Customer Learning Approaches

      Informal learning — as an individual activity and as an activity in a social setting — is experiencing tremendous growth. This interest is due to three factors: Millennials in the...

      • Downloads: 195
    • For Sourcing & Vendor Management Professionals

      Report:TechRadar™: Software-As-A-Service, Q1 2014

      Vendors Have More And Better SaaS Options Than Ever — Are You Prepared?

      Nearly 15 years after the appearance of software-as-a-service (SaaS) startups such as salesforce.com, NetSuite, and Google, software-as-a-service is nearing its tipping point. SaaS adoption is poised...

      • Downloads: 647
      • Comments: 1
      • Rating:
    • For Security & Risk Professionals

      Report:Tech Spotlight: Enterprise File Sharing

      The State Of Enterprise File Sharing In 2013 And What It Means For S&R Pros

      Much of the information used in the course of doing business today exists in a digital format, and there comes a point when it's necessary to share this data with other employees or key business...

      • Downloads: 199
    • For Application Development & Delivery Professionals

      Report:Energize Your Developers With A Hackathon

      What Enterprise Dev Leaders Need To Know About Hackathons

      The clock is ticking down. A small team — a couple developers and a single designer — huddles around laptops, rushing to put the finishing touches on an application user interface. They...

      • Downloads: 188
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    • For CIO Professionals

      Report:Market Overview: Hosted Collaboration Services Providers

      Alternatives To Google Apps And Microsoft Office 365 Emerge

      Sixty-five percent of IT leaders Forrester recently surveyed said they are interested in or already using software-as-a-service (SaaS) for some portion of their collaboration technology portfolio....

      • Downloads: 317
      • Rating:
    • For CIO Professionals

      Report:2016: Google Apps And Office 365

      Content, Mobile Support, And Ecosystems Will Define Success

      Sixty-five percent of software decision-makers tell us they plan to use or already have begun using collaboration software-as-a-service (SaaS). Fueling a lot of this interest is the availability of...

      • Downloads: 465
      • Rating:
    • For Infrastructure & Operations Professionals

      Report:The CCI Market Is Poised For Growth

      Benchmarks: The Communications And Collaboration Infrastructure Playbook

      This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their communications and collaboration infrastructure budgets, priorities, motivations,...

      • Downloads: 121
    • For CIO Professionals

      Report:Best Practices When Evaluating Software For Online Meetings

      Lessons Learned From Client Reference Interviews

      Forrester recently completed two Forrester Wave™ evaluations of the leading products for webconferencing and desktop videoconferencing. As part of these evaluations, we interviewed more than 60...

      • Downloads: 101
      • Rating:
    • For Customer Experience Professionals

      Report:Design Lessons From Forrester's 2013 Outside In Award Winners

      A Look Inside The Experience Design Programs At Ally Bank And PwC Australia

      In its first annual Outside In Awards, Forrester recognized two winners in the customer experience design category. Financial services provider Ally Bank designed and tested a mobile application in...

      • Downloads: 263
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    • For CIO Professionals

      Report:SharePoint: Solid In The Enterprise, But Missing The Mobile Shift

      This data chart details the full results of Forrester's August 2013 Global SharePoint Usage Online Survey. The results show that SharePoint continues to make slow progress on the transition to cloud...

      • Downloads: 42
      • Comments: 2
      • Rating:
    • For CIO Professionals

      Report:Mind The Tech Expectations Gap: Make Technology Integral To Company Culture

      "Happy employees make happy customers" or so the saying goes. Employee satisfaction and engagement are correlated to business outcomes. Finding the right employees, providing them with the tools they...

      • Downloads: 167
      • Comments: 1