Enterprise Collaboration

Sharing activities and data across a network of allies, enterprise collaboration codifies the knowledge that a company creates and efficiently disseminates it to the people who need it — when they need it.

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63 results in Reports

  • Enterprise Collaboration
  • Past 12 months
  • For Application Development & Delivery Professionals

    Report:Whiteboard Applications Meld Presentation With Collaboration

    The Resurgence Of Software And Hardware To Create Natural Interaction Using Large Touchscreens And Infinite Whiteboards

    PowerPoint is a valuable tool, but tends to be overused and sometimes is just not the right tool for the job. When presentation meets collaboration, whiteboard applications may provide a far more...

    • For Application Development & Delivery Professionals

      Report:Drive Continuous Improvement With Strong Change Management And Employee Training

      Continuous Improvement: The Human Resource Management Playbook

      In a constantly evolving society, enterprises and their employees continuously struggle to remain both competitive and profitable. Ongoing technological innovations have made it increasingly...

      • Downloads: 510
    • For Application Development & Delivery Professionals

      Report:Improve Customer Engagement With A Blended Learning Strategy

      Engaged Employees Are More Effective In Meeting Customer Needs

      Employee competence is a crucial dynamic for companies. Employee knowledge, skills, and abilities affect a company's productivity, ability to innovate, and success in satisfying customers. With...

      • Downloads: 5
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Videoconferencing Infrastructure And Cloud Services, Q3 2014

      Cisco And Polycom Lead, Followed By Vidyo, Avaya, Blue Jeans, And Lifesize

      In Forrester's 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Cisco...

      • Downloads: 45
    • For Application Development & Delivery Professionals

      Report:Embrace Future Trends To Deliver HRM Business Impact

      Vision: The Human Resource Management Playbook

      This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process innovation...

      • Downloads: 865
    • For Customer Experience Professionals

      Report:Collaborating Internally To Serve Empowered Customers — The Australian Approach

      In the age of the customer, businesses face a new era of increasingly empowered customers, shifting technology budgets and spending, and sputtering customer experience efforts. We wanted to know if...

      • Downloads: 55
    • For Infrastructure & Operations Professionals

      Report:Market Overview: Enterprise Endpoint Backup And Recovery Solutions

      Protect And Enable The Anytime, Anywhere Worker With Client Data Protection

      The information workers of today look very different from those just a few years ago. Today, they work in more places on more devices and expect services to be available 24x7. They create data on...

      • Downloads: 84
    • For Customer Experience Professionals

      Report:Case Study: Health Leads Builds A New Customer Experience Ecosystem

      Health Leads Marries Customer And Resource Databases With Social Technologies To Address Patients' Socioeconomic Issues

      Health Leads is a Massachusetts-based nonprofit that seeks to improve healthcare for low-income communities. To this end, Health Leads deploys 1,000 college student Advocates to help patients in...

      • Downloads: 78
    • For Infrastructure & Operations Professionals

      Report:The Forrester Wave™: On-Premises Unified Communications And Collaboration, Q2 2014

      The 11 Providers That Matter Most And How They Stack Up

      In Forrester's 29-criteria evaluation of enterprise on-premises unified communications and collaboration (UC&C) solutions vendors, we identified the 11 most significant providers — Aastra...

      • Downloads: 208
    • For Customer Experience Professionals

      Report:Case Study: Red Robin Builds An Agile Customer-Centric Culture With Yammer

      The Restaurant Uses Social Tools To Engage Employees And Accelerate Innovations That Customers Crave

      Red Robin Gourmet Burgers, a US restaurant chain, competes in a crowded market where customer tastes change rapidly. As such, the company must build an organization that can quickly change its...

      • Downloads: 102
    • For Customer Experience Professionals

      Report:Executive Q&A: Learning Maps; Innovative Tools For Customer Experience Training

      Learning maps are large-scale visualizations that use data, graphics, and illustrations to tell a story. They are an increasingly popular training tool for companies that want to transform their...

      • Downloads: 150
    • For eBusiness & Channel Strategy Professionals

      Report:Build An Effective Digital Education Program

      Best Practices For Increasing The Digital Savviness Of Your Employees

      eBusiness executives see a lack of digital skills and expertise as one of the critical blockers to digital transformation. In today's fast-moving, complex environment, it's no surprise that many...

      • Downloads: 164
    • For CIO Professionals

      Report:The Forrester Wave™: Enterprise Social Platforms, Q2 2014

      The 13 Providers That Matter Most And How They Stack Up

      In Forrester's 65-criteria evaluation of enterprise social platform vendors, we identified the 13 most significant solution providers — Atlassian, blueKiwi, IBM, Jive, Microsoft, Neudesic,...

      • Downloads: 396
    • For Application Development & Delivery Professionals

      Report:Microsoft Ascending

      In First 100 Days, Nadella's Team Shifts To A More Open And Aggressive Posture

      When Microsoft named Satya Nadella the third CEO in its history this past February, we posited 10 questions he needed to answer to ensure Microsoft's future relevance to enterprises. As Nadella's...

      • Downloads: 190
    • For CIO Professionals

      Report:Case Study: How Pioneer Is Transforming Its Portal Into An Engagement Workplace

      Support Your Users With An Interactive, Integrated, And Intuitive Portal

      Over the past several years, forward-thinking organizations have begun to move from intranets, which they primarily used for publishing static content, to "engagement workplaces," which add...

      • Downloads: 150
    • For Customer Experience Professionals

      Report:Want A Healthy Customer Experience Ecosystem? Free Your Workers

      Why Simplified Access To Information Is Essential For An Adaptive, Customer-Centered Enterprise

      A customer experience ecosystem is the product of interactions between a business' employees, partners, and customers. An emerging class of information worker-- employees who use a computer at least...

      • Downloads: 157
    • For Infrastructure & Operations Professionals

      Report:Five Trends To Help You Enable Collaboration In Context

      Generating ROI By Delivering Value To Users And Customers

      Unified communications and collaboration (UC&C) solutions have been evolving from science experiments to useful business tools for a decade. Communications-enabled collaboration experiences allow...

      • Downloads: 122
    • For CIO Professionals

      Report:Pick The Right Webcasting Tool To Drive Customer Or Employee Engagement

      Between webcasting, webconferencing, and videoconferencing tools, the market for delivering slide presentations to a live audience is full of substitutes. Different products vary in their scalability...

      • Downloads: 87
    • For CIO Professionals

      Report:The Collaborative Economy Will Drive Business Innovation And Growth

      Over the past two decades, the Internet has triggered a tectonic shift in the concept of networking — one that has redefined how companies market and sell products. More recently, social media,...

      • Downloads: 158
    • For Customer Experience Professionals

      Report:How Collaboration Improves Customer Experience

      Collaboration Tools Are Your Customer Experience Ecosystem's Nervous System

      Fifty-seven percent of today's information workers — those who use a computer at least 1 hour per day — regularly communicate with colleagues inside their organization, business partners,...

      • Downloads: 272
    • For CIO Professionals

      Report:Brief: Microsoft Office Crosses The Cloud Rubicon

      The Focus Is On Business Agility, And Here's Why It Matters

      Microsoft used the SharePoint Conference 2014 to forcefully assert that its entire Office portfolio is pivoting to cloud-first development and delivery. Microsoft gave services like Yammer and...

      • Downloads: 193
    • For Security & Risk Professionals

      Report:Market Overview: Secure File Sharing And Collaboration

      Build/Buy Capabilities: The Data Security And Privacy Playbook

      User-driven, person-to-person secure file sharing and collaboration is a hot space today with vendors of all shapes and stripes offering solutions to enable these capabilities. These solutions not...

      • Downloads: 367
    • For CIO Professionals

      Report:Quick Take: Top 10 Cloud Challenges Facing Media And Entertainment

      Media's Video Challenges Witnessed At NAB Will Be Yours In The Near Future

      The media and entertainment vertical was one of the first to embrace public cloud computing services, and for much of this market, it is no longer an "if" or "when" but a "how" and "how-best"...

      • Downloads: 160
    • For Application Development & Delivery Professionals

      Report:See Me, Serve Me: Video Chat For Customer Service Starts To Take Hold

      The Technology Arrives, But Does It Improve The Customer Experience?

      Despite a history of false starts, live video chat for eCommerce and customer support is now at the beginning of a viable adoption cycle. Early adopters — most notably Amazon — are...

      • Downloads: 229
    • For Infrastructure & Operations Professionals

      Report:Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Job

      Tools And Technology: The Workforce Enablement Playbook

      This report outlines the tools and technology of Forrester's solution for infrastructure and operations (I&O) professionals' workforce computing challenges. Forrester's research into workforce...

      • Downloads: 263