Enterprise Collaboration

Sharing activities and data across a network of allies, enterprise collaboration codifies the knowledge that a company creates and efficiently disseminates it to the people who need it — when they need it.

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11 results in Reports

  • Enterprise Collaboration
  • Customer Experience
  • For Customer Experience Professionals

    Report:Collaborating Internally To Serve Empowered Customers — The Australian Approach

    In the age of the customer, businesses face a new era of increasingly empowered customers, shifting technology budgets and spending, and sputtering customer experience efforts. We wanted to know if...

    • Downloads: 81
  • For Customer Experience Professionals

    Report:Case Study: Health Leads Builds A New Customer Experience Ecosystem

    Health Leads Marries Customer And Resource Databases With Social Technologies To Address Patients' Socioeconomic Issues

    Health Leads is a Massachusetts-based nonprofit that seeks to improve healthcare for low-income communities. To this end, Health Leads deploys 1,000 college student Advocates to help patients in...

    • Downloads: 106
  • For Customer Experience Professionals

    Report:Case Study: Red Robin Builds An Agile Customer-Centric Culture With Yammer

    The Restaurant Uses Social Tools To Engage Employees And Accelerate Innovations That Customers Crave

    Red Robin Gourmet Burgers, a US restaurant chain, competes in a crowded market where customer tastes change rapidly. As such, the company must build an organization that can quickly change its...

    • Downloads: 123
  • For Customer Experience Professionals

    Report:Executive Q&A: Learning Maps; Innovative Tools For Customer Experience Training

    Learning maps are large-scale visualizations that use data, graphics, and illustrations to tell a story. They are an increasingly popular training tool for companies that want to transform their...

    • Downloads: 174
  • For Customer Experience Professionals

    Report:Want A Healthy Customer Experience Ecosystem? Free Your Workers

    Why Simplified Access To Information Is Essential For An Adaptive, Customer-Centered Enterprise

    A customer experience ecosystem is the product of interactions between a business' employees, partners, and customers. An emerging class of information worker-- employees who use a computer at least...

    • Downloads: 169
  • For Customer Experience Professionals

    Report:How Collaboration Improves Customer Experience

    Collaboration Tools Are Your Customer Experience Ecosystem's Nervous System

    Fifty-seven percent of today's information workers — those who use a computer at least 1 hour per day — regularly communicate with colleagues inside their organization, business partners,...

    • Downloads: 293
  • For Customer Experience Professionals

    Report:Design Lessons From Forrester's 2013 Outside In Award Winners

    A Look Inside The Experience Design Programs At Ally Bank And PwC Australia

    In its first annual Outside In Awards, Forrester recognized two winners in the customer experience design category. Financial services provider Ally Bank designed and tested a mobile application in...

    • Downloads: 296
  • For Customer Experience Professionals

    Report:Case Study: Philips Uses eLearning To Communicate The Benefits Of Net Promoter

    Partnership With Jellyvision Lab Leads To An Engaging Training Module

    One of the challenges that market insights professionals struggle with is the communication of research results across the organization. The Customer Experience and NPS team at Philips was tasked...

    • Downloads: 326
  • For Customer Experience Professionals

    Report:Case Study: Cisco Quad Gives Employees CARS Experiences

    Forrester believes that next-generation digital experiences will be customized, aggregated, relevant, and social (CARS). Cisco Systems' Quad collaboration tool illustrates how CARS can be equally...

    • Downloads: 148
  • For Customer Experience Professionals

    Report:Executive Q&A: Blog Reviews

    Answers To Frequently Asked Questions About Forrester's Blog Review Methodology

    Blog reviews uncover flaws that prevent users from accomplishing key goals like finding content that interests them and participating in a conversation about that content. To get the most out of a...

    • Downloads: 219
  • For Customer Experience Professionals

    Report:Blog Review Criteria 1.0

    Forrester's Blog reviewers guide.