Enterprise Collaboration

Sharing activities and data across a network of allies, enterprise collaboration codifies the knowledge that a company creates and efficiently disseminates it to the people who need it — when they need it.

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5 results in Reports

  • Enterprise Collaboration
  • Customer Experience
  • For Customer Experience Professionals

    Report:Design Lessons From Forrester's 2013 Outside In Award Winners

    A Look Inside The Experience Design Programs At Ally Bank And PwC Australia

    In its first annual Outside In Awards, Forrester recognized two winners in the customer experience design category. Financial services provider Ally Bank designed and tested a mobile application in...

    • Downloads: 263
    • Rating:
  • For Customer Experience Professionals

    Report:Case Study: Philips Uses eLearning To Communicate The Benefits Of Net Promoter

    Partnership With Jellyvision Lab Leads To An Engaging Training Module

    One of the challenges that market insights professionals struggle with is the communication of research results across the organization. The Customer Experience and NPS team at Philips was tasked...

    • Downloads: 316
    • Rating:
  • For Customer Experience Professionals

    Report:Case Study: Cisco Quad Gives Employees CARS Experiences

    Forrester believes that next-generation digital experiences will be customized, aggregated, relevant, and social (CARS). Cisco Systems' Quad collaboration tool illustrates how CARS can be equally...

    • Downloads: 144
    • Rating:
  • For Customer Experience Professionals

    Report:Executive Q&A: Blog Reviews

    Answers To Frequently Asked Questions About Forrester's Blog Review Methodology

    Blog reviews uncover flaws that prevent users from accomplishing key goals like finding content that interests them and participating in a conversation about that content. To get the most out of a...

    • Downloads: 216
  • For Customer Experience Professionals

    Report:Blog Review Criteria 1.0

    Forrester's Blog reviewers guide.